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Neighbourhood Team Leader

  • Job reference: JT53
  • Location: London
  • Job type: Temporary
  • Area of Expertise: Area Managers
Closes in:
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Job description: Neighbourhood Team Leader, London Bridge
A London based Housing Association are recruiting for a Neighbourhood Team Leader based in London Bridge, but will be a working from home position. This role will require the individual to supervise the day to day work of the Neighbourhood team ensuring the provision of an efficient, quality and customer focused service.
Other key duties will include -
-To deliver a high quality neighbourhood, and tenancy management service in full
accordance with the clients policies and procedures.
-To deliver and embed continuous improvement and best practice Neighbourhood management service that improves the client's reputation and resident satisfaction levels

The Role
Team Leadership
-To monitor team workloads and performance against corporate target and service standards. Monitor the caseloads of direct reports to ensure compliance with procedures, reviewing and addressing any areas of underperformance
-To contribute to staff development through ongoing coaching, support and training
-To identify ways to improve and develop working practices and procedures to increase efficiency and performance
Service Delivery
-Ensure services are delivered in line with the organisational policy and procedures, regulatory standards and the organisations values
-Produce accurate monthly and quarterly statistical returns to track performance and compliance with health and safety and other regulatory standards
-Analyse data to understand trends, gaps and major issues and ensure appropriate action is taken by the team
-To work with the Customer Services Team to ensure systems and processes are in place to deliver an effective and efficient administrative support service for the Neighbourhood Teams

The Candidate
To be considered for this role you must have experience and knowledge of -
-Front line experience in Tenancy or Mixed Tenure management with proven
track record of delivering against targets and KPI
-Good IT skills and competent with office applications and housing management systems
-Proven experience within a customer service environment, in a capacity which involves front line management that includes matrix management.
-Proven experience of managing a budget
-Demonstrable experience in negotiation skills


The Contract
This is a contact starting Mid December and running for 4 months, working 36 hours per week, Monday to Friday.

Why work with Service Care Solutions?
-An exclusive range of Social Housing vacancies across the UK
-Free DBS processing
-Provider of Housing staff to over 200 local authorities and 100 Housing Associations.
-Frequent notifications for upcoming opportunities via text and email
-£250 referral bonus if you refer a successful candidate and they complete a probationary period

How to Apply
If you wish to apply for the role, please send over a copy of your CV to Jason Thomas at Service Care Solutions (Jason. thomas @ service care. org .uk) or feel free to call Jason on 01772 208 966.