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Neighbourhood Warden/Security Officer

  • Job reference: JT0108
  • Location: Hammersmith and Fulham, London
  • Job type: Temporary
  • Area of Expertise: Housing Professionals
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Job description: To increase the level of security on Council Estates, through the effective management and delivery of a value for money Estate Support and Security Service that promotes equality and diversity; meets service standards; reduces anti social behaviour; facilitates access to council services; continually improves and achieves high levels of resident satisfaction.

Job Duties

1. Lead and motivate a team of staff in pursuit of excellent standards and committed to achieving a continually improving Estate Support and Security Service. Line management responsibility for 2 shift supervisors and up to 10 full and part time officers, and a pool of casual staff. To be on call and keep on a mobile phone during the hours the service operates in order to be able to co-ordinate with other services and to provide advice and support.

2. Provide effective management of the service on four Council Estates from which the full service is delivered as well as other Council Estates that receive a CCTV monitoring service also managing a dispersed workforce, and regularly working at various sites around the borough to provide monitoring and support.

3. In order to ensure the service implements all corporate objectives and targets; agree and set both individual staff and team objectives and development plans and training requirements; forward plan and carry out regular team meetings, one to ones and appraisals and ensure these are carried out within the service. To have overall responsibility for authorising leave; dealing with sickness absence; performance issues and disciplinary matters.

4. Keep under review all existing IT, CCTV systems, Shift Rota's and procedures, and assess best practice both within the service and of leading service providers. This includes systems for the effective management and record keeping of CCTV review requests; controlled access system use; administration of communal and fob keys; repairs reporting and requests for information sharing. Aim for continual improvement in service delivery.

5. In order to maintain advertised service cover ensure that shift rota and cover arrangement are maintained and that CCTV monitoring; controlled access systems and inter-estate links are kept in working order. Co-ordinate systems for regular maintenance; reporting faults and facilitating repairs.

The Contract
This is a contact starting ASAP on a 12 week contract, working 7pm to 2am, Wednesday to Sunday.

Why work with Service Care Solutions?
-An exclusive range of Social Housing vacancies across the UK
-Free DBS processing
-Provider of Housing staff to over 200 local authorities and 100 Housing Associations.
-Frequent notifications for upcoming opportunities via text and email
-£250 referral bonus if you refer a successful candidate and they complete a probationary period

How to Apply
If you wish to apply for the role, please send over a copy of your CV to Jason Thomas at Service Care Solutions (Jason. thomas @ service care. org .uk) or feel free to call Jason on 01772 208 966.