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New Owner Executive

  • Job reference: SCS1019
  • Location: Chester, Cheshire
  • Job type: Permanent
  • Area of Expertise: Sales and Customer Service
Closes in:
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Job description: Our client are seeking a New Owner Executive to join their fast paced Property Recruitment department at their Chester head office

The role will sit at the heart of the Property Recruitment team, crucial in ensuring our ongoing growth as the first points of contact for new owners looking to join their portfolio of properties. This dedicated team is one of the largest departments within the business and are responsible for the entire property recruitment journey, offering gold standard customer service to new owners through lead generation to on boarding and completed go-lives of every one of their new properties.

The New Owner Executive will be responsible for welcoming and on-boarding all new properties whilst managing new owners through their first 12 weeks of holiday letting. The role of New Owner Executive will include setting up all new properties through collation and negotiation of commercial features and quality and Health and Safety sign off, followed by hand holding each owner and monitoring pricing and booking pace through their first 12 weeks before being handed over to our BAU owner services team.

This the perfect role for an ambitious individual to join a multi-skilled team of contract specialists, property experts and lead generators within a notoriously fast paced department crucial in ensuring our ongoing success and wider business goals.

Key skills:
Essential:
- Previous account management or experience within a customer relations related role
- Experience working within a call center environment
- Excellent attention to detail
- Excellent communication skills, both written and verbal.
- Strong interpersonal skills.
- Strong negotiation skills
- Computer literate.
- Self-motivated.
- Able to work under own initiative.
- Able to work to tight deadlines.
- Excellent attention to detail.
- Commercial acumen

Desirable:
- Quality assurance background
- Product performance reviewing
- Holiday letting process and set up
Key Responsibilities
Accountable for the following areas of responsibilities:

- Assess all new contracts signed and prioritise based on readiness.
- Upsell and negotiate with Owners to ensure all our new properties offer a wide range of commercial features.
- Accountable for the speedy on-boarding of all new contracts live onto the website.
- Effective reductions in speed to market from contract signing to live on web.
- A rigorous approach to Health and Safety checks to all properties prior to first booking.
- Ownership of thorough and in-depth quality checks to all new properties ensuring tick rating consistency in line with the new brand guidelines and correct display of features prior to going on sale to consumers.
- React and relationship manage the whole owner journey from 1st booking call to 12 week CSAT and quality performance.
- Identify process efficiencies gains between the office and field on-boarding data collection.
- Define and implement processes that maintain high performance during testing and high volumes periods.
- Working with the business on effective feedback mechanisms for quality.
- Feedback to relevant department on improvements based on staff/owner feedback
- Understand all organisation's products, services, procedures, guidelines

Please note: working hours will be 37.5 per week to be worked on a shift rota basis covering evenings and weekends.

If interested please email a copy of your CV to Mike Pollard - mike.pollard@servicecare.org.uk