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Operational Resource Planner

  • Job reference: ALT 118
  • Location: Nottingham, Nottinghamshire
  • Job type: Temporary
  • Area of Expertise: Administration Services
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Job description: Role: Operational Resource Planner
Location: Nottingham,
Work pattern: Fulltime - 36 hours, Mon-Fri
Start date: ASAP
End date: Ongoing

Our client are seeking a candidate whom is experienced in co-ordinating, managing and maintaining appointments and diaries of large teams within a fast paced and pressurised environment. You will be working within the housing sector. The successful candidate will be responsible for overseeing and scheduling the workload of trades colleagues and/or contractors by allocating and organising work through the relevant processes to maximum efficiency of resources to meet defined key performance indicators.

Key Responsibilities
*You will be responsible for co-ordinating a number of appointments and works packages.
*To schedule numerous trades/repairs appointments.
*Proactively manage work orders using IT systems, ensuring that complex orders are managed.
*Effectively communicate with client and customer queries, providing guidance to assist them and resolving repairs issues.
*Undertake data entry tasks as required as well as ensuring that the appointment scheduling system is accurately maintained and managed.
*To meet KPI performance targets and customer satisfaction targets for the service area.

Experience:
*Significate experience of managing, co-ordinating and scheduling appointments.
*Thorough knowledge of IT applications including work scheduling systems.
*Previous administration experience.
*Experience of working towards and achieving targets.
*Experience of working in a customer focused environment dealing and resolving enquiries and complaints.

If you are interested in this position and meet the above criteria, please send you CV now for consideration.
If you require any additional information regarding the position, please call Amber at Service Care Solutions on 01772 208 966 or send an E-Mail to amber.tabiner@servicecare.org.uk