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Pathway Assessment and Referral Officer

  • Job reference: JT10
  • Location: Brent, London
  • Job type: Temporary
  • Area of Expertise: Homeless and Housing Options
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Job description: Pathway Assessment and Referral Officer, Brent
A London based council are recruiting for a Pathway Assessment and Referral Officer role to work as part of the Housing Needs Service team. This will involve working alongside people in housing need and those who are at the risk of becoming homeless to identify and address their housing and support needs in order to prevent and relieve homelessness.

The Role
Single Homelessness Pathway Assessment and Referral Officers will deliver intensive, specialist support to homeless clients. This will include:
- Managing a caseload of people who are currently experiencing a housing crisis, and provide a service that seeks to minimise the duration of that crisis;
- Understanding the complex, multiple needs as well as strengths of those individuals; and develop trusting, non-dependent relationships to improve their confidence and motivation to progress towards their next step in housing
- Empowering individuals to find their own solution to their housing crisis, drawing on the assistance provided by the Single Homelessness Team.
- Motivating and enabling individuals to create and progress through individual action plans to find and sustain new housing, taking account of their personal circumstances;
- Help people to understand the rented housing market, keeping up-to-date with Local Housing Allowance, benefit changes, and opportunities;
- Providing some support for individuals through the resettlement process when moving to a new home;
- Help tenants with preparing defence forms for section 21 and other relevant court proceedings
- To ensure single applicants who approach the Council in housing need are supported to sustain their tenancies and to resolve the threat of homelessness and to secure suitable and affordable accommodation based on their vulnerability and needs.
- Achieving and exceeding challenging, individual and team targets to achieve measurable outcomes. - To maintain up to date knowledge of the different housing options available to service users seeking accommodation and systems of access to housing of all types including the private rented sector.
- Attend court where necessary and appropriate to support tenants with a defence against claims by their landlords.
- Deliver the Housing Needs out of Hours Service on a rota basis as required.
- To interview all applicants who approach the Council in housing need, to determine what actions can be taken to resolve the issues that are threatening them with homelessness, to secure their occupation of their current accommodation. If this is not possible, or appropriate, to explore what other options are available to them to prevent them from becoming homeless.


The Contract
This is a contract starting ASAP for 3 months, working 36 hours per week, Monday to Friday.

The Candidate
The candidate will have a comprehensive and up-to-date knowledge of relevant legislation, policy and procedures on homelessness in order to provide innovative advice and solutions when dealing with complex and difficult cases. Experience of giving advice and information to vulnerable customers and working in a busy front line customer focused environment
Why work with Service Care Solutions?
-An exclusive range of Social Housing vacancies across the UK
-Free DBS processing
-Provider of Housing staff to over 200 local authorities and 100 Housing Associations.
-Frequent notifications for upcoming opportunities via text and email
-£250 referral bonus if you refer a successful candidate and they complete a probationary period

How to Apply
If you wish to apply for the role, please send over a copy of your CV to Jason Thomas at Service Care Solutions (Jason. thomas @ service care. org .uk) or feel free to call Jason on 01772 208 966.