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Performance and Data Quality Officer

  • Job reference: RLC394
  • Location: Wembley, London
  • Job type: Permanent
  • Area of Expertise: Corporate Services
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Job description: Job Title: Performance and Data Quality Officer
Location: Wembley, HA9
Salary: £29,685
Hours: 35 hours per week
Employee Type: 12 months Fixed term starting ASAP

Provide support to the Performance & Data Quality team in carrying out regular performance reporting and one-off improvement projects.

Responsibilities -
Assist with the development, collation and analysis of performance information.
Provide administrative support to the team.
Ensure that performance information is produced in accordance with specifications.
Develop new performance and management reports as required.
Carry out external benchmarking, ensuring the timely submission of data and proper adherence to criteria.
Assist with the accurate and timely submission of statutory returns, liaising with colleagues for the supply of supporting information. Identify corrective actions relating to data and information systems.
Identify opportunities for improvements in process, systems and technology use and risk mitigation to ensure compliance and assurance across the organisation.
Highlight any data quality issues as appropriate and ensure that corrective action is taken.
Assist with the collation and analysis of customer satisfaction data.
Deputise and provide cover for the P&DQ Analysts in their absence

Knowledge and skills required
Ability to develop an understanding of business activities
Ability to work methodically with good planning and time management skills
Ability to use IT effectively
Ability to analyse business processes
Very good interpersonal communication and promotional skills with the ability to convey information clearly to colleagues and managers.
Good written communication skills

If you are interested in this position and meet the above criteria, please send you CV now for consideration.

If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to