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Planned Work & Repairs Administration Assistant

  • Job reference: 17899
  • Location: Nottingham, Nottinghamshire
  • Job type: Temporary
  • Area of Expertise: Repairs and Maintenance
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Job description: Planned Work & Repairs Administration Assistant, Nottingham (NG7)
A large housing association are recruiting for THREE Administrators, who will be responsible for providing administrative support to the Planned Works and Repair Teams as part of the joint working approach, enabling excellence in the management and delivery of their Asset Management Service in Nottingham

The Role
The focus of this role will be raising and maintaining deliverables & works orders, administering asbestos related works and managing referrals for aids & adaptations. You will be liaising with the Customer Service Centre in relation to works carried out by both Planned and Repair Teams and the Customer Care Team by taking responsibility for investigating complaints to assist in concluding the complaint. You will also be facilitating applications from customers for permission to carry out alterations within their homes by managing from receipt of application through to final decision.
Other key responsibilities will include
-Update internal systems of planned component replacement works completed through the yearly investment plans - ensuring the effective handling of complex data together with the administration of all records so that they are up to date.
-Act as point of liaison between the Customer Service Centre and the Planned Works & Repairs teams, booking inspections where required. Make and receive calls and emails from customers and take ownership of the outcomes of the contact with customer.
-Liaise with supply chain partners to investigate complaints and provide weekly reports on assigned complaints.
-Log, and track applications for permission to carry out alterations (from both tenants and leaseholders) and issue letters and documents to customers as required.
-Administration of asbestos work stream, through both planned works and repairs. Ensuring all necessary orders are requested for planned component replacement works and management of removal works for the repairs team, including organising reinstatement works.
-Management of Aids and Adaptations process. Liaise with local authorities to log and track referrals through to completion. Raise and monitor orders in line with Metropolitan policy.

Essential Experience
To be successful within this role you must be an excellent administrator and ideally you will have previous experience working within a housing association or local authority - any experience with regards to repairs planning or works scheduling will be highly beneficial to your
-Able to build and sustain working relationships with key stakeholders and foster long term working relationships in dispersed geographical locations
-Ability to explain complex information to a variety of audiences using verbal and written methods of communication with the ability to problem solve independently or as part of a team
-Excellent computer (IT) skills e.g. databases, pivot tables, mail merge, spreadsheets, Outlook
-Experience of working with stock in dispersed geographical locations.
-Strong analytical/auditing skills with attention to detail, along with proven experience of manipulating large volumes of data, interpreting and producing reports for audit and monitoring purposes.

The Contract
These are full-time roles on initial 3-month contract, all of which have a chance of being extended.

Why work with Service Care Solutions?
-A specialist, dedicated Social Housing consultant offering single point of contact
-An exclusive range of Social Housing vacancies across the UK
-Provider of Housing staff to over 200 local authorities and 100 Housing Associations.
-£250 referral bonus if you refer a successful candidate and they complete a probationary period

How to Apply:
To apply for this position, please send your CV directly to lee.mcmillan@servicecare.org.uk.
You can also chat to Lee about the role on 01772 208 966 or via LinkedIn… https://www.linkedin.com/in/lee-mcmillan-b3a735b0/