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Project Assistant - Aylesbury, Buckinghamshire

  • Job reference: SB022
  • Location: Aylesbury, Buckinghamshire
  • Job type: Temporary
  • Area of Expertise: Housing Support
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Job description: I am currently recruiting for a Project Assistant based in Aylesbury, Buckinghamshire. This is a temporary role on a shift pattern basis with early shifts of 7:15am - 3:15pm and late shifts of 1:30pm - 9:30pm. The shift patterns include every other weekend off.

The main purpose of the role is to assist in the provision of a housing and support service for the client's vulnerable clients and ensure at all times a professional and supportive approach is maintained. You will be responsible for assisting in the day to day delivery of the service for supported schemes and assisting clients in achieving their personalised support outcomes.

Some of your key duties will include :

*Act as an initial point of reference on the phone, or in a reception area as required.
*Assist in the provision of a comprehensive housing management and support service, including working with tenancy agreements and collecting rents and charges.
*Carry out day to day office administrative functions to ensure that all records and files are maintained and held securely and that the confidentiality of information is upheld.
*Have an awareness of the clients support needs, working, under direction, supporting clients to help them achieve their agreed outcomes.
*Contribute to the formulation and delivery of person centred support plans.
*Assisting clients with day-to-day support and tenancy issues.
*Using IT systems appropriately including adding updates to the Support Database.
*Advises management promptly of any signs of problems or concerns about a client.
*Recognises signs of distress in clients and identifies ways to reduce this.
*To correspond and liaise as necessary with external agencies on behalf of clients.
*Report repairs and maintenance needs behalf of the client following agreed procedures.
*Work in line with, monitor and report any discrepancies in health and safety standards within schemes.
*Address and report any issues of anti-social behaviour to a senior staff member.
*Ensure culture and diversity issues for the clients are considered at all times, and report any forms of discrimination.
*Promote and encourage a high level of client involvement, consultation and communication.
*To clean and prepare rooms as appropriate.
*To understand the importance of a client led approach and be accountable for delivering your role in the most effective way.
*Working as part of a multi-disciplinary staff team and meeting the requirements of a rota
system, ensuring support is available across all schemes in the cluster.
*Work as part of a team to deliver a high standard of service to our clients.
*Ability to use appropriate IT systems and maintain professional and timely records.
*Attending appropriate training and development opportunities as required.

If you are interested please call Sam at Service Care Solutions on 01772 208 966.