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Project Assistant

  • Job reference: 21228
  • Location: High Wycombe, Buckinghamshire
  • Job type: Temporary
  • Area of Expertise: Sheltered Housing
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Job description: Project Assistant - High Wycombe
A nationwide housing association are recruiting for a Project Assistant to join their team and assist in the provision of a housing and support service for their vulnerable clients in High Wycombe

The Role
The focus of the role is to assist in the day-to-day delivery of the service for supported schemes and assist clients in achieving their personalised support outcomes. This will include the following tasks and responsibilities:
*Act as an initial point of reference on the phone, or in a reception area as required.
*Assist in the provision of a comprehensive housing management and support service, including working with tenancy agreements and collecting rents and charges.
*Carry out day-to-day office administrative functions to ensure that all records and files are maintained and held securely and that the confidentiality of information is upheld.
*Have an awareness of the clients support needs, working, under direction, supporting clients to help them achieve their agreed outcomes.
*Contribute to the formulation and delivery of person centred support plans.
*Assisting clients with day-to-day support and tenancy issues.
*Using IT systems appropriately including adding updates to the Support Database.
*Advises management promptly of any signs of problems or concerns about a client.
*Recognises signs of distress in clients and identifies ways to reduce this.
*To correspond and liaise as necessary with external agencies on behalf of clients.
*Report repairs and maintenance needs behalf of the client following agreed procedures.
*Work in line with, monitor and report any discrepancies in health and safety standards within schemes.
*Address and report any issues of anti-social behaviour to a senior staff member.
*Ensure culture and diversity issues for the clients are considered at all times, and report any forms of discrimination.
*Promote and encourage a high level of client involvement, consultation and communication.
*To clean and prepare rooms as appropriate.
*To understand your role within Riverside and be responsible for your contribution.
*To understand the importance of a client led approach and be accountable for delivering your role in the most effective way.
*Working as part of a multi-disciplinary staff team and meeting the requirements of a rota system, ensuring support is available across all schemes in the cluster.

The Candidate
To be considered for this role, you will require previous experience working within a sheltered housing scheme and a strong understanding of the issues and factors affecting social housing tenants. A DBS is also a requirement, so you will ideally have a clean DBS on the Update Service, but this can be processed on your behalf if required.

The Contract
This is an initial 12-week contract covering the recruitment process for a permanent vacancy, meaning that you would have a chance of becoming permanent if successful within in the temporary role. Working hours are either 0715-1515 or 1330-2130.

How To Apply
To apply for this role, please send your CV to Lee McMillan at Service Care Solutions via lee . mc millan @ service care . org . uk
You can also call Lee on 01772 208 966 to discuss the role in more detail.