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Project Liason Officer

  • Job reference: shab47238
  • Location: Nottingham, Nottinghamshire
  • Job type: Temporary
  • Area of Expertise: Homeless and Housing Options
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Job description: Project Liaison Officer , Nottingham.

To provide an efficient and effective tenant liaison point of contact for customers , and to provide an appropriate coordinating role within the support services section to asset management.

To be the first point of contact for customer information for
*******, co-ordination a comprehensive
service ensuring effective liaison.
 To liaise with customers on investment plans for all
projects providing them with guidance, this will include
attendance at Constructor Partner monthly surgeries,
open days and any other corporate events where
requested.
 To investigate and pursue customer enquiries on a variety
of issues to resolve customer problems including
interviewing relevant parties effectively and efficiently and
report findings in written and verbal form to the
Communications Officer and Project Manager.
 To assist in the delivery of the Asset Management
programme, including providing management with
statistical information and report and dealing with
customer complaints, refusals, no access & Occupational
Therapy referrals.
 To assist and ensure that Access and refusals are dealt
with in line with procedures.
 Lead and participate in tenant and leaseholder
consultation.
 Formulate and manage procedures relevant to the project
liaison officer role.
 Hold monthly review meetings ensuring minutes are takenand shadowing the Constructor Partners Tenant Liaison
Officers and monitoring and reporting on their
performance.
 To access, input and interrogate computer data and
produce reports e.g. produce statistical reports on
customer satisfaction levels.
 To undertake reviews on areas of customer dissatisfaction
to identify specific trends, key areas for concern and
produce reports for management on a monthly basis.
 Responsible for the management of decoration points and
maintaining appropriate records and budgets.
 Manage the Asset Management OT referral process
including liaising with the Occupational Therapist and
Design Property Services.
 To attend meetings as required.
 To ensure information is used within Data Protection and
any other relevant legislative guidelines.

If your interested in this post then please forward your CV to adam.benouaich@servicecare.org.uk or call Adam on 01772 208966.