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Project Officer

  • Job reference: JAMC554
  • Location: Nottingham, Nottinghamshire
  • Job type: Permanent
  • Area of Expertise: Planning Officers (All Levels), Project Managers, Project Management
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Job description: A Housing Association based in Nottinghamshire is looking for a Project Officer to join their Asset Management team. This is a full, Permanent position and the successful candidate will have experience in a similar project support role, a customer service qualification and ideally experience working with Housing Associations in the past.

The main purpose of the role is to provide an effective and efficient point of contact for customers and to provide an appropriate coordinating role within the Support Services section of Asset Management.

The main responsibilities/duties associated with this position are as follows;

To assist in the delivery of the Asset Management programme, including providing management with statistical information and report and dealing with customer complaints, refusals, no access & Occupational Therapy referrals.
To liaise with customers on investment plans for all projects providing them with guidance, this will include attendance at Constructor Partner monthly surgeries, open days and any other corporate events where requested.
To investigate and pursue customer enquiries on a variety of issues to resolve customer problems including interviewing relevant parties effectively and efficiently and report findings in written and verbal form to the Communications Officer and Project Manager.
To assist and ensure that Access and refusals are dealt with in line with procedures.
Lead and participate in tenant and leaseholder consultation.
Formulate and manage procedures relevant to the project liaison officer role.
Hold monthly review meetings ensuring minutes are taken and shadowing the Constructor Partners Tenant Liaison Officers and monitoring and reporting on their performance.
To undertake site visits as required, advising and supporting customers and providing a point of contact for future NCH queries.

The client is looking to appoint quickly to this position and are offering a salary of £26,999 per annum plus a very competitive benefits package. If this position sounds of interest to you please email a copy of your up to date CV to or call Jamal at Service Care Construction on 01772 208967.