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Quality Assurance Officer

  • Job reference: QUALOFFICER
  • Location: Cardiff
  • Job type: Permanent
  • Area of Expertise: Corporate Services
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Job description: Service Care Solutions are recruiting for a Quality Assurance Officer.

It takes a truly special person, with the right personality and a passion for making a real difference, to work for Right at Home [Cardiff/Newport]

Right at Home [Cardiff/Newport] provide premium quality home care to adults with Physical and Learning Disabilities and the Elderly. We have built up a first class reputation world-wide, and are recognized as one of the top industry leaders in the UK.
We are actively recruiting an ambitious, driven, and meticulous Quality Assurance Manager for our growing office in [Cardiff/Newport], to monitor ensure compliance at all times.

The successful candidate will have a thorough understanding of CIW regulations and experience in taking the lead with completing accurate audits in a Care environment. Under the direction of the Registered Manager, you will be responsible for ensuring the compliant delivery of outstanding Care across our territory. You will have exceptional people management and communication skills to support and coach our fantastic team of CareGivers.

This role will require a great deal of flexibility and you will need to be focused in achieving operational goals and targets.

Main Duties and Responsibilities
*Support the development of systems to evaluate and improve capturing evidence of an outstanding care service.
*To maintain robust monitoring, evaluation and quality assurance systems, reporting any concerns to the Registered Manager and company Director.
*To support the teams in order to deliver results to meet the expectations of our clients and governing bodies
*Ensure outstanding compliance across the business and to support the business in achieving Outstanding feedback from CIW, Local Authority and Right at Home inspections
*To assist in the responsibility of staff - to plan, allocate and evaluate the quality of work and training needs
*Ensure consistent application of Right at Home policies, procedures and approved practice; and to promote the aims of the business
*Continually review and improve processes to ensure the most effective and efficient service is being delivered
*To carry out robust spot checks, service reviews, observations and file/ documentation audits
Qualifications and Experience
*Hold a QCF Level 3 qualification in Social Care
*In depth understanding of CIW assessment criteria and other regulatory requirements
*Junior management experience of service provision in the care industry
We take great pride in developing our team. If successful, you will have access to an outstanding support network to allow you to grow and reach your full potential

Applicants should be confident in their own abilities and keen learners in order to fulfil the role to the best of your ability. If this sounds like you, and if you want to discuss the role further then please contact Matt at Service Care Solutions Ltd on 01772 208963, or alternatively send an updated CV to

The Benefits of Service Care Solutions:
* £250 training allowance
* Excellent pay rates
* Exceptional referral bonuses
* Specialist's Non-Medical Non Clinical consultants offering single point of contact
* Frequent notifications for upcoming opportunities via text and email
* Nationwide provider of staff to cover over 40 different NHS trust and private organisations
* DBS disclosures provided via fast track online services free of charge.