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Receptionist Coventry

  • Job reference: Admin Cov
  • Location: Coventry, West Midlands
  • Job type: Temporary
  • Area of Expertise: Administration Services
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Job description: A fantastic opportunity has arisen in Coventry for a Receptionist to work a Temporary contract (temp to Perm) within an Estates management team.

The role will be to provide and efficient and responsive telephone answering and general enquires handling service and to provide the first point of contact from a range of external stakeholders including member of the public, registered providers and local authorities.

Salary £18,000 a year

Main Duties
To provide and efficient and responsive telephone answering and general enquiries handling service to external callers

To provide the first point of contact for dealing with general (non-regulation) enquiries received by telephone, email, letter and in person, from members of the public, and across a diverse range of external stakeholders including developers, local authorities and registered providers.

Ensure that all enquiries are dealt with promptly and in accordance with Service Standards, so that inbound queries are resolved where possible on first contact with the customer and/or referred to the appropriate officer for resolution where specialist / local knowledge is required. Monitor the progress of query resolution, liaising with staff as appropriate.

Logging and subsequent monitoring of all general enquiries entered on CRM (Customer Relationship Management) database to ensure that Service Standards are met; encompassing sending out standard acknowledgment e-mails and liaison with internal colleagues where necessary.

Manage the CRM database ensuring accurate and relevant information records are maintained and produce management information reports in order to monitor performance against Service Standards and to inform the business of trends and issues captured as part of the enquiries processes.

Develop and maintain a broad knowledge of business and programmes, and the way its activities and operations are organised and delivered, in order to most effectively source the correct information required to respond to enquiries and enhance the service to customers as well as to colleagues.

The Benefits of Service Care Solutions:
* £250 training allowance
* Excellent pay rates
* Exceptional referral bonuses
* Specialist's mental health consultants offering single point of contact
* Frequent notifications for upcoming opportunities via text and email
* Nationwide provider of mental health staff to over 40 different NHS trusts offering mental health services and over 200 local authorities.
* DBS disclosures provided via fast track online services free of charge.

If you are interested, please contact Andrew Wiles at Service Care Solutions on 01772 208963 and email a most up to date copy of your CV to andrew.wiles@servicecare.org.uk.