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Registered Manager

  • Job reference: RegmanMW
  • Location: Watford, Hertfordshire
  • Job type: Permanent
  • Area of Expertise: Healthcare Assistant / Support
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Job description: Service Care Solutions is looking for a Registered Manager to work at a Forensic Mental Health site in Watford.

The salary would be £30,000+ managing a service which looks after 9 service users.

Anyone interested should reply with a CV to mark.white@servicecare.org.uk or call Mark on 01772 208962.

Purpose of The Role

To provide high quality care service that support the rights of the customers to live the lives they choose as far as they are able. The registered manager is directly accountable to the regional manager.

Key Responsibilities
Efficiently manage the day to day running of the business. Allocate resources and monitor performance to deliver high quality care to service users within budget. Manage all aspects of the staff team and provide sound leadership to ensure staff are clear about respective duties and responsibilities and have support they need to carry out their roles safely.

Duties and Specific Responsibilities

Manage the safety and quality of the business
*Be responsible for the safe delivery of the service in line with legislative requirements and company policy and procedure
*Undertake training and development to keep up to date with the law, best practice and changes in company policy. Apply this knowledge to the day to day management and delivery of care
*Understand and monitor health and safety in the work place. Act as a lead for infection prevention and control
*Maintain full and accurate records and reporting systems in accordance with equal requirements and to ensure the effective running of the business.
*Implement quality management and improvement systems. Effectively manage complaints and incidents. Carry out investigations relating to the quality of the service and findings to make improvements.
*Be prepared to work flexibly to ensure the safe delivery of the service.

Provide a good service to customers
*Promote the rights of each customer to keep their wishes are at the center of their care and support
*Make sure that prior to each service commencing, an initial assessment and risk assessment with the service user, and/or their chosen representatives, has been completed including what the customer needs and would like to achieve from their care and support.
*Make sure a written individually tailored care and support plan has been created and agreed, that respects the service user wishes and promotes dignity and privacy. Agree appropriate risk control measures to reduce identified risks
*Provide the service users, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns
*Apply excellent communication skills with customers, their families and representatives, staff and other health and social care professionals to deliver high quality homecare.
*Keep all information about customers and their families secure and confidential

Lead and Mange staff
*Manage the effective recruitment, induction and training of the domestic staff, support workers(s), senior support worker(s). identify ongoing training needs and ensure staff are u to date with current practice.
*Ensure that there are sufficient number of suitably qualified staff allocated appropriately to meet service needs at all times. Implement company policy and procedures in relation to managing absence, disciplinary, capability and grievance matters
*Provide information, guidance and ongoing supervision to enable staff to effectively and safely carry out their roles. Carry out appraisals and monitoring of staff performance.
*Ensure all emergency in call issues are dealt with effectively, such as covering calls either directly or indirectly, when the care workers are sick or absent.