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Rehousing Visiting Officer

  • Job reference: JT123
  • Location: Chatham, Kent
  • Job type: Temporary
  • Area of Expertise: Housing Professionals
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Job description: The main responsibility of the post will be to undertake visits to homeless households that have been placed into temporary accommodation. The visits will include but not limited to, signing up of their tenancy, completion of Housing Benefit claim, offering welfare advice as appropriate, ensuring use of the temporary accommodation and the recording of disrepair issues.

The post will also be responsible for Identifying suitable temporary accommodation for homeless households to meet our statutory homeless duties. Provide effective management of rent accounts to ensure maximisation of income. This will include ensuring that households in temporary accommodation have received details of their rent and methods of payment, and where appropriate referred for support.

Provide a comprehensive service for social housing applicants, including assessment of applications for housing against Medway Council's Allocations Policy, investigation, verification, decision making and maintenance of individual records on the Homechoice choice based Lettings system. To offer proactive advice and, assistance to persons in housing need in line with the council's statutory duties, allocations policy and lettings plans.