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Rent Account Manager

  • Job reference: jt0004
  • Location: Nottingham, Nottinghamshire
  • Job type: Temporary
  • Area of Expertise: Homeless and Housing Options
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Job description: Rent Account Manager, Nottingham
A east-midlands housing associate are looking to recruit a Rent Account Manager, to provide an effective and customer focused housing income collection service , including the need to visit and interview tenants currently in arrears to ensure suitable advice and support is given to ensure payment is received.

The Role
Your key duties within the role will include the following:
-Provide advice, support and assistance to customers regarding rent arrears and welfare benefits
-Ensure tenancies are sustained by providing support and advice to vulnerable tenants
-Manage current and former rent accounts are managed effectively
-Review all accounts in line with current policy and procedures
-Ensure accurate records of arrears actions, contact and visits made are maintained
-Serve NSPs and NOPPITS as required by the Rent Operations Manager
-Undertake projects to reduce debts and meet targets
-Maintain compliance with policies and procedures
-Innovative in developing and implementing rents service improvements locally
-Undertake home visits
-Assist in compiling local performance in relation to targets and policies
-Assist in compiling local perform indicators
-Ensure operational procedures are adhered to
The Candidate
To be considered for this role experience in housing and rent collection is required, with a extensive knowledge and understanding of the legal, statutory and other relevant provision governing housing. Understanding of financial regulations and company procedures relating to financial matters.

The Contract
This is a part-time role for 18.5 hours, 12 week contract with a potential of permanent extension

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