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Rent Arrears Officer

  • Job reference: 20238
  • Location: Nuneaton, Warwickshire
  • Job type: Temporary
  • Area of Expertise: Housing Administrator
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Job description: Rent Arrears Officer, Nuneaton
A local authority in Nuneaton are recruiting for a Rent Arrears Office to provide administrative support to maximise income to the Council by collecting housing rent arrears.

The Role
The focus of the role is to provide administrative support to assist the Enforcement Team including answering inbound telephone calls, making outbound telephone calls, responding to emails and letters and interviewing customers with regards to collection of rent arrears.
Additional responsibilities will include:
*Provide general administrative support to the Enforcement Team
*Deal with rent arrears enquiries from residents, internal teams and external organisations on the telephone or in writing
*Respond to letters and emails regarding rent arrears.
*Interview customers at the Council offices as necessary
*Produce, develop and maintain spreadsheets to record and monitor data
*Produce statistical data in accordance with the agreed timetable
*Assess financial statements and make payment arrangements for rent arrears.
*Process Housing Income debt from the issue of reminder (or equivalent notice) making a decision on the appropriate course of action in relation to the debt taking into account the individual circumstances of the debtor.
*Monitor payment arrangements and undertake the next course of recovery action where necessary.
*Provide assistance to prepare documentation as directed by the Enforcement Team leader.

The Candidate
To be considered for this role, you will require the following skills and experience:
*Minimum of 2 years' experience in a rent collection environment.
*Have a working knowledge of the Northgate (V5) computer system
*To have an awareness of issues and vulnerabilities of residents and make referrals as needed e.g. debt advice, child protection, drug & alcohol misuse, etc and to take an holistic view with regard to debt recovery

The Contract
This is an initial 3 month contract, running until the end of March 2019, though this could be extended.
The role is full time, working 37 hours per week.

How to Apply
To apply for this role, please send your CV to Lee McMillan at Service Care Solutions via lee . mc millan @ service care . org . uk - you can also call Lee on 01772 208 966 to discuss the role in more detail.