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Rent Service Officer

  • Job reference: jt0054
  • Location: Camden, London
  • Job type: Temporary
  • Area of Expertise: Corporate Services
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Job description: A North West London based council are recruiting for a Rent Service Officer based in Camden, to work within a busy Rent Service Team with aim of maximising rent and arrears collection. To maximise income and eradicate debt owed to the Council, while protecting vulnerable customers. Provide a in depth knowledge and understanding of the legal aspects of housing management, rent arrears collection methods and Northgate Ability.

The Role
Your key duties within the role will include:
-maximise rent and arrears collection by effectively managing a designated 'patch' of residential and non-residential accounts, ensuring the strict adherence of the pre court action protocol at all times
-strive to meet collection targets in a challenging economic, social and political environment, whilst responding to the needs of vulnerable residents by providing advice and making the appropriate referrals to support agencies
-seek out and identify "good practice" for arrears recovery that can be implemented within the team
The Candidate
-Experience of dealing with tenants in rent arrears
-Experience of providing support to tenants with debt and/or benefit issues
-Knowledge and understanding of the legal aspects of housing management, rent arrears collection
-Ability to deal effectively with challenging situations both on the phone and face to face, remaining calm and professional at all times
-Housing management experience
-Computer literate and numerically proficient
-Advanced ability to use Northgate and other office software packages
The Contract
This is a contact starting 15st April up to 30st June 2019, working 37 hours per week, Monday to Friday.

Why work with Service Care Solutions?
-An exclusive range of Social Housing vacancies across the UK
-Free DBS processing
-Provider of Housing staff to over 200 local authorities and 100 Housing Associations.
-Frequent notifications for upcoming opportunities via text and email
-£250 referral bonus if you refer a successful candidate and they complete a probationary period

How to Apply
If you wish to apply for the role, please send over a copy of your CV to Jason Thomas at Service Care Solutions (Jason. thomas @ service care. org .uk) or feel free to call Jason on 01772 208 966.