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Repairs Planner

  • Job reference: ALT 203
  • Location: Nottingham, Nottinghamshire
  • Job type: Temporary
  • Area of Expertise: Administration Services
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Job description: Role: Operational Resource Planner
Location: Nottingham, NG8
Work pattern: Fulltime - 35 hours, Mon-Fri
Start date: ASAP
End date: Ongoing contract

I'm looking for a repairs support officer to work for a housing association. The purpose of the job will be to provide excellent front line customer service by working in partnership with internal and external stakeholders to ensure our customers' needs are met and the Responsive Repairs team objectives are achieved.
Key Responsibilities
*To advise and support our customers in resolving their queries and issues, ensuring that their expectations are managed and proactive resolutions are identified.
*To update and maintain systems/ records to ensure that information/data is kept up to date and accurate and that KPI's are met.
*To ensure that all policies and procedures are adhered to so that consistent and standard practice is achieved across the organisation.
*To provide full administrative support to the various teams within the service.
*Scheduling of appointments and diary management of team members, external contractors and residents.
*Manage and review service referral requests, rejecting, approving or seeking clarification where necessary.
*To deal with routine enquires from external agencies, internal customers and stakeholders in a professional manner within pre-agreed departmental and company timeframes.
*To investigate and respond to client enquiries and complaints ensuring that timescales are met in line with key performance indicators and complaints policy.
*To raise, monitor and report on work orders.
*Proven experience and ability to deliver excellent customer care and valuing diversity.
*Proven attention to detail and ability to work on a variety of tasks simultaneously.
*Demonstrable experience in a role which has required good admin skills, including keyboard, telephone, IT and experience of working with databases.
*Experience of raising, monitoring and recording work orders though a relevant housing / repair management system.
*Experience in working in a responsive repairs environment.
*Some experience with high profile legal cases.
*Experienced IT skills which must include a high proficiency in Microsoft Excel.
*Experience in diary management and appointment scheduling.

If you are interested in this position and meet the above criteria, please send you CV now for consideration.
If you require any additional information regarding the position, please call Amber at Service Care Solutions on 01772 208 966 or send an E-Mail to