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Resource Scheduler Team Leader, Willesden (NW London)

  • Job reference: 14331
  • Location: North West London, London
  • Job type: All
  • Area of Expertise: Housing Customer Service Officer
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Job description: Resource Scheduler Team Leader, Willesden. Service Care Solutions are currently recruiting for a Resource Scheduler Team Leader in Willesden. As a Resource Scheduler Team Leader based in Willesden, you will require experience of managing staff in a scheduling or contact centre environment and must be able to analyse data, identify trends and be able to take appropriate action based on this. You will also need to be fully proficient with Microsoft packages and the Northgate system. This role is with a Housing Association and therefore any experience or knowledge of social housing and repairs would be beneficial, as would experience of working in a reactive repairs setting.
A key aspect of this role is supervising a team of Resource Schedulers, carrying out their daily supervision, monitoring, appraisals, time management and performance management in accordance with the policies of the hiring Housing Association. You will also be required to deputise for the Contact Centre Manager when required and to schedule jobs for operatives to ensure that a suitably qualified operative is scheduled to every repair or inspection appointment made.
This is a full time role, 35 hours per week, on an initial 3-month contract, with a great chance of being extended - looking to start immediately.
Why work with Service Care Solutions? -
-A specialist, dedicated Social Housing consultant offering single point of contact
-Excellent referral bonuses
-An exclusive range of Social Housing vacancies across the UK
-Provider of Housing staff to over 200 local authorities and 100 Housing Associations.
-Payroll service twice a week
-Ltd Co and PAYE payment options available
-Frequent notifications for upcoming opportunities via text and email
-Loyalty schemes / bonuses
-DBS disclosures provided via fast track online services free of charge.
Service Care Solutions also offers a £250 referral bonus. So if you know of anyone suitable for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.
If you are interested, please contact Lee McMillan at Service Care Solutions on 01772 208966 or email