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Retirement Housing Advisor

  • Job reference: SHAB48392
  • Location: Lewes, East Sussex
  • Job type: Permanent
  • Area of Expertise: Customer Service
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Job description: Retirement Housing Advisor , Lewes.

Temp Contract - 12 weeks initially.

Essential Experience:

*Experience of working in social Housing.
*Knowledge of Sheltered Housing


Job Purpose
*Assist the efficient, effective and consistent processing and resolution of customer case work, identifying and meeting customer needs and ensuring the sharing and dissemination of best practice.
*Assist with the understanding of customer need and enabling a speedier, simpler, more responsive customer journey contributing to the continuous improvement in the delivery of the Council's outcomes and ensuring high levels of internal customer satisfaction.
*Supporting customer self-serve and spotting opportunities for the Council to initiate further enabling and self-serve.
*Manage rule-based customer cases and issues effectively and understand when to consult with others, including specialists. Maintain confidentiality in line with agreed policy and relevant data protection legislation.
*To support the continuous improvement of processes and procedures within the service using best practice from others where appropriate.
*To provide support for the escalation of service issues.
*Support the delivery of a tenancy management service across Eastbourne and Lewes.

If your interested in this post then please call Adam on 01772208966 or email your CV to adam.benouaich@servicecare.org.uk.