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Revenues & Benefits Advisor, Greenwich

  • Job reference: 15683
  • Location: London
  • Job type: All
  • Area of Expertise: Council Tax Officers
Job description: Revenues & Benefits Advisor, Greenwich
Service Care Solutions are currently recruiting for a Revenues & Benefits Advisor for a local authority in Greenwich. As a Revenues & Benefits Advisor based in Greenwich, previous experience working with Council Tax and Housing Benefits is essential, as you will be giving customers advice on both.
This is a phone-based role, so customer service experience is also important, and contact centre experience is preferable. This role will provide advice only to residents - it is not an assessment role; enquiries that you cannot resolve will need be handed over or escalated appropriately according to RBG's procedures.
Due to the nature of the role, you will also require experience working with Academy EV and Iclipse systems.
This is an urgent vacancy so please ensure you are available to start in the week commencing 1st October. The contract is for an initial 3-months but there is a good chance of extension beyond this.
Standard hours are 35 per week, with the contact centre being open 09:00-17:30 Monday to Friday Staff may need to be flexible around end times if there are high volumes of callers still waiting to be dealt with. Part-time candidates will be considered if they meet the criteria above.
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Why work with Service Care Solutions? -
-A specialist, dedicated Social Housing consultant offering single point of contact
-Excellent referral bonuses
-An exclusive range of Social Housing vacancies across the UK
-Provider of Housing staff to over 200 local authorities and 100 Housing Associations.
-Payroll service twice a week
-Ltd Co and PAYE payment options available
-Frequent notifications for upcoming opportunities via text and email
-Loyalty schemes / bonuses
-DBS disclosures provided via fast track online services free of charge.
Service Care Solutions also offers a £250 referral bonus. So if you know of anyone suitable for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.
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If you are interested, please contact Lee McMillan at Service Care Solutions on 01772 208966 or email lee.mcmillan@servicecare.org.uk.