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Revenues Assessment Officer

  • Job reference: JT0085
  • Location: Trowbridge, Wiltshire
  • Job type: Temporary
  • Area of Expertise: Assessment
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Job description: Revenues Assessment Officer, Trowbridge
We are looking to recruit a Revenues Assessment Officer for a Wiltshire based Local Authority. The main activities of the role will include monitoring and enforcement of prescribed regulatory areas. Provision of services of a technical, vocational or specialist operational nature to internal and external customers
*Assessment of physical or administrative situations
*Judgement or recommendation regarding infringement
*Advice on resolution to participant
*Delivery of authoritative technical services to meet specific event based request
*Vocational and / or theoretical knowledge and skills in specific discipline

The Role
Specific duties and responsibilities include:
*The administration and billing of council tax, non-domestic rates and other sundry debts including overpaid housing benefit due to the council whilst determining and awarding a range of discounts, reliefs and exemptions in accordance with both national and local guidelines, legislation, case law and policy and or,
*Assess and review customers' personal and financial circumstances to assess entitlement to housing, council tax and other welfare benefits, in order to support the most vulnerable with their housing costs
*Signpost customers to other support organsiations and departments, specifically those customers moving to universal credit whilst helping to reduce benefit dependency
*Managing a dedicated caseload and ensuring work is prioritised and processed in a timely manner in order to comply with regulatory requirements to prevent hardship, homelessness and unnecessary overpayments.
*Provide advice at the first point of contact be that face to face, home visit, telephone, or in writing to help support and monitor best possible outcomes.
*Interrogating and Inputting data into a range of I.T delivery systems to maintain the council's valuation lists, determine liability as well as processing a range of benefits, discounts and discretionary awards whilst maintaining standards and accuracy of information held.
*Making enquires and exchanging information with other service areas and orgainsations in order to verify liability to council tax and or non domestic rates and award appropriate benefits and discounts, ensuring compliance with the associated procedures, polices and legislation governing the exchange of information.
*Working in different offices and acting as first point of contact to provide expert advice and guidance about liability to council tax, the accessing and assessment of local and national benefits, exemptions, discounts and discretionary awards to a range of stakeholders.
*Selecting and instigating appropriate recovery process incorporating and considering all local authority debts including council tax, rent arrears, non-domestic rates and housing benefit overpayments.

The Candidate
To be considered for this role you must have previous experience in a revenues and benefit administration environment with an in depth knowledge of benefits assessment and income collection. A detailed knowledge of legislation in respect of council tax administration, housing benefit, and national welfare benefits. With the ability to interpret complex legislation and adapt evidential requirements and procedure appropriately.

The Contract
This is a temporary contact starting 1st July 2019 to 31st October 2019, working 37 hours per week.

Why work with Service Care Solutions?
-An exclusive range of Social Housing vacancies across the UK
-Free DBS processing
-Provider of Housing staff to over 200 local authorities and 100 Housing Associations.
-Frequent notifications for upcoming opportunities via text and email
-£250 referral bonus if you refer a successful candidate and they complete a probationary period

How to Apply
If you wish to apply for the role, please send over a copy of your CV to Jason Thomas at Service Care Solutions (Jason. thomas @ service care. org .uk) or feel free to call Jason on 01772 208 966.