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Revenues Officer

  • Job reference: 15071
  • Location: Essex
  • Job type: Temporary
  • Area of Expertise: Administration Services
Job description: I am currently looking for a Revenues officer in the Southend-on-Sea, this is a full time position working Monday- Friday, must be avlible for a immediate start.

Main Duties:
To deal with the day-to-day administration, billing, collection and recovery of local taxation, housing benefit overpayments and miscellaneous income owed to the Council Interpret and apply the Local Government Finance Act 1992 , relevant regulations and Southend Council's own policies and procedures, ensuring that collection targets are achieved and that accuracy of data is maintained.
To seek the most efficient collection routes meeting council and customers' needs and influence the implementation of best practice processes in performance and service delivery so that the team meets its collection targets and supports broader corporate objectives.
To be responsible for the accurate establishment of Council Tax and NDR liability and maintenance of Revenues databases.
To take responsibility for following legislation and best practice
To contribute to the development and implementation of Council policy in relation to Local Taxation and Miscellaneous income collection and to ensure that the service is operated in accordance with those policies and regulations
To assist in preparation of and attend all Courts having jurisdiction for the collection and administration of Local Taxation and miscellaneous income.

Key Responsibilities:
Be responsible for meeting individual and team targets in the delivery of the Service
Respond to, take action and provide expert technical advice on customers' enquiries, information and applications by telephone, written correspondence, or face-to-face, accurately maintaining customer accounts.
Make all necessary investigations including requesting further information from the customer, other internal and external departments and any other relevant stakeholder/ party
Identify and take proactive action on Council Tax cases where there is a potential entitlement to discounts, exemptions or any other liability reductions.
Be responsible for the induction and training of new staff and of delivering training to existing staff as part of their development process.
Maximise debt recovery by identifying and taking the appropriate recovery action on debtors' accounts, in line with working procedures and council policies

If you are interested in this position and would like more information please contact Kelly on 01772 208 966 or email kelly.hunter@servicecare.org.uk