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Rough Sleeper Co-ordinator

  • Job reference: 21605
  • Location: South West London, London
  • Job type: All
  • Area of Expertise: Housing Support
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Job description: Rough Sleeper Co-ordinator - Merton
A London Borough Council is recruiting for a Rough Sleeper Coordinator to co-ordinate their operational response to rough sleeping, working in partnership with the council's local multi-agency partners.

The Role
The focus of this role is to coordinator the rough-sleeping response across Merton, this will include the following tasks and responsibilities:
*To ensure the successful delivery of projects and initiatives for rough sleepers funded by the Ministry of Housing, Communities and Local Government (MHCLG), through the Rough Sleeping Initiative (RSI), the Controlling Migration Fund (CMF) and other funding streams, and to support performance monitoring requirements set out by the MHCLG
*To act as the operational lead for migrant households experiencing housing stress in the private rented sector, such as overcrowding, health and safety hazards; poor house conditions; unlicensed House in Multiple Occupation (HMOs); retaliatory evictions; disputes with landlords etc., with the aim of helping them sustain tenancies and to prevent homelessness, as part of the MHCLG-funded CMF project.
*To support the work of the council's multi-agency Rough Sleeper's Case Panel, and to liaise with a wider network of partners, in order to identify cases of rough sleeping in Merton, agree actions and track progress of cases, and to maintain case records and keep them updated.
*To co-ordinate the response of the council and its partner agencies during severe weather periods, to ensure that people rough sleeping in Merton during these periods are placed into temporary accommodation according to Merton's Severe Weather Emergency Protocol (SWEP).
*To monitor the performance of the council's delivery partners for projects funded by the MHCLG, through the RSI, CMF and other funding streams, against requirements, outputs and outcomes set out in their Service Level Agreements with the council, and to ensure that delivery partners meet project aims and objectives as agreed with the MHCLG, and complete evaluations and impact analysis as required by the MHCLG.
*To collate robust and accurate data for the MHCLG-funded projects to support performance monitoring requirements set out by the MHCLG, ensuring comparability and standards of data across the MHCLG-funded projects, collating demographic, client profiles, need and outcomes information, and to submit timely returns to the MHCLG.
*To engage migrant households in the private rented sector by working collaboratively with other services funded through the MHCLG's Migrant Rough Sleepers Integration Project and other external agencies, with the aim of identifying issues relating to overcrowding, health and safety hazards; poor house conditions; unlicensed House in Multiple Occupation (HMOs); retaliatory evictions; disputes with landlords etc., and refer cases to the Environmental Health Housing Team and/or Housing Options Team as appropriate.
*To provide migrant rough sleepers with information about the rights and responsibilities of being private renters, and where to report problems with house conditions and/or tenancies conditions, with the aim of helping them access and sustain tenancies and to relief homelessness.
*To keep detailed and accurate case records relating to migrant households and private rented sector, including client profiles; details of landlords; issues reported; referrals made; actions taken and outcomes, and to share information with partner agencies in order to track progress of cases.
*To integrate the MHCLG-funded initiatives in Merton within local and pan-London initiatives and funding programmes, and identify how successful outcomes will be sustained at the end of the programme funding, and to assist in funding bids for additional resources.
*To contribute to the development of a robust method of evidencing the impact of MHCLG-funded with internal and external partners, and where appropriate to set up new initiatives, policies and procedures to support improved housing related service provision for rough sleepers.
*To keep abreast of national and regional policy development, and to interpret, summarise and disseminate new legislation, regulations or guidance that affects the council's strategic response on rough sleeping, in the form of briefing papers and reports to Management Teams, Cabinet, Council, councillor, outside bodies, residents and other individual enquirers as required.

*To research best practice and innovation in rough sleeper access to services and successful interventions, and where appropriate to co-ordinate the implementation of improvements and further service developments.

The Candidate
To be considered for this role you will require the following skills and experience:
*Knowledge of rough sleeping, homelessness and an understanding of relevant good practice and legislation
*Knowledge of legislation concerning the private rented sector, in relation to both physical house conditions and to tenancy conditions
*Experience of delivering homelessness interventions and managing related services and projects
*Experience of multi-agency partnership working in a rough sleeping, homelessness, housing-related support or related services
*Experience of performance and contract management of rough sleeping, homelessness, housing-related support or related services, including specifying services, defining performance standards and data, and monitoring and reporting on quality and performance
*Experience of producing statistics and reports to colleagues and management, and to support performance and contract management
*Experience of work with in customer-focused setting and ability to maintain customer relationship and deal with customers with discretion

The Contract
This is a 12 month contract, working 35 hours a week, though it could be considered on fewer hours for the right candidate

How to Apply
To apply for this role, please send your CV to Lee McMillan at Service Care Solutions via lee . mc millan @ service care . org . uk
You can also call Lee on 01772 208 966 to discuss the role in more detail.