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Rough Sleeper Outreach - Merton

  • Job reference: 23049
  • Location: Morden, Surrey
  • Job type: Temporary
  • Area of Expertise: Homeless and Housing Options
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Job description: Rough Sleeper Outreach - Merton
The London Borough of Merton are recruiting for a Rough Sleeper Navigator to provide "Navigation" or "Coordination" to help individual rough sleepers with the most complex needs to move away from rough sleeping, by assisting clients to navigate through networks of provisions in order to identify and access appropriate advice, support and accommodation services.

The Role
The focus of the role is to ensure the rough sleepers of the borough are approached and have access to all possibile support, this will include the following tasks and responsibilities:
*Work with a caseload of 20 over a 12-month period, adopting a client-focused approach to develop a close working relationship with clients and gaining their trust, in order to assist them throughout their journey to independence.
*Work with the council's Rough Sleeping Co-ordinator, Tenancy Sustainment Officer, the commissioned outreach service, and other multi-agency partners in prioritising cases for inclusion on the caseload list.
*Develop a working relationship with clients and find out about their history of homelessness; reasons for homelessness; support needs; past engagement with agencies; treatments received and relapses; possible support from family or friends, and to understand client aspirations in order to help plan the most suitable pathways and support for them, but maintaining professional boundaries at all times.
*Work with the council's network of partners, to piece together as full a picture as possible of the clients' needs and the barriers they face, and to ensure that all agencies working with individual clients complement one another's work, and to remove duplications where appropriate.
*Complete Personal Housing and Support Plan with clients and put these plans in action by co-ordinating interventions for the clients, working with all partner agencies including outreach teams; faith organisations; advice services; primary care services; hospitals; adults social care; drug and alcohol support services; mental health services; education, training and employment services, housing options etc.
*Engage clients at their usual sleep sites or places they frequent, and ensure that clients keep appointments by accompanying them, including out-of-borough appointments, and to advocate on behalf of clients where appropriate with partner agencies.
*Support the work of the council's multi-agency Rough Sleeper's Case Panel, by contributing to meetings, and to undertake any agreed actions and report back to the Case Panel.
*Keep detailed and accurate case records relating to clients, including detailed client profiles, details of sleep sites, date of engagement with support services, progress of clients, and ensure that personal information are kept securely and adhere to information sharing protocols.
*Support performance monitoring requirements set out by the MHCLG by providing required data, and contribute to the development of a robust method of evidencing the impact of MHCLG-funded with internal and external partners.
*Liaise with Navigators in other areas in order to identify best practice and innovations in rough sleeper services and successful interventions, and where appropriate to assist in the implementation of improvements and further service developments.

The Candidate
To be considered for this role you will require the following skills and experience:
Knowledge of rough sleeping, homelessness and an understanding of relevant good practice and legislation
*Experience of working with clients with complex support needs and has the right values such as compassion, resilience, aspiration and a belief in change.
*Experience working in the fields of homelessness, criminal justice, substance misuse and mental ill health
*Experience delivering interventions for clients with complex support needs
*Experience of multi-agency joint working in a rough sleeping, homelessness, housing-related support, social care or related services
*Experience of advocating for change at partner agencies to assist clients.
*Experience of working with in a customer-focused setting and ability to maintain customer relationship and deal with customers with discretion

The Contract
This is a full time temporary role, running until at least April 2020.

How to Apply
To apply for this role, please send your CV to Lee McMillan at Service Care Solutions via lee . mc millan @ service care . org . uk. You can also call Lee on 01772 208 966 to discuss the role in more detail.