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Scheme Manager

  • Job reference: RLC554
  • Location: Dover, Kent
  • Job type: Permanent
  • Area of Expertise: Scheme Manager
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Job description: Job title: Scheme Manager
Location: Whitfield, CT16
Contract Type: Permanent
Weekly Hours: 37 hours per week
Work Pattern: Monday - Friday
Salary: £27,981
Closing date: 22nd February 2021
Interview dates: 25th and 26th February

**Driver's License and access to your won vehicle required
**Successful Candidate will be required to do an enhanced DBS check

One of the largest housing associations in Kent is recruiting for an Extra Care Scheme Manager to join their service in Whitfield on a Permanent Full time contract.

*Effectively manage all aspects of housing related services to provide a high-quality housing management service to residents.
*Monitor and action low level rent arrears cases in accordance with policies and procedures.
*Line manage and develop the extra care scheme assistant ensuring objectives are met and performance maintained to a high standard.
*Take ownership of the scheme key performance indicators (KPIs) and responsibility for ensuring their achievement and reporting to timescale.
*Build positive working relationships with the care providers, cleaning, catering and facilities management contractors to ensure tenants receive a seamless service.
*Develop and maintain a varied activities programme which links in with the local community and encourage tenants to support their own activities.
*Implement any required health and safety and fire checks for the scheme.
*Deliver an excellent level of service to customers ensuring that their needs are met.

*Experience working and managing in a housing management service with a good understanding and knowledge of the issues facing the older person housing sector.
*Experience of delivering excellent customer services.
*Able to use Microsoft office packages. Confident using bespoke ICT systems and databases.
*Excellent communication skills with the ability to tailor written and verbal communication to suit individual needs.
*Demonstrate ability to analyse and prioritise workload and be able to work under pressure.
*Ability to build relationships and gain trust while maintaining professional boundaries.

If you are interested in this position and meet the above criteria, please send you CV now for consideration.
If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to