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Scheme Manager - Surrey

  • Job reference: LMCOPTSUR01
  • Location: Croydon, London
  • Job type: All
  • Area of Expertise: Scheme Manager
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Job description: One of the UKs largest housing associations is recruiting for an experienced Housing Scheme Manager to be flexible and cover three supported housing services for older people, across South West London and Surrey.

The Services
The three services are based in Roehampton, Thornton Heath and Cheam. They are all independent living services for residents aged 55+ who live in their own supported accommodation flats. Across the 3 services there are approximately 100 tenants.

The Role
The focus of this role is to manage these services, ensuring a high standard of support is provided to the tenants, as well as a robust housing management service. This will include the following tasks and responsibilities:
*Deliver an effective customer focused housing management and support service working with multi-agency partners
*Conduct assessments of risk and need and provide personalised support to residents.
*Understand the housing management performance targets relevant to your scheme(s) and take action to contribute to their achievement.
*Work closely with other agencies to ensure residents are able to access a full range of services and support.
*Maintain administration systems and databases, processes and accurate records and provide monthly performance reports and information for other reports, as required.
*Maintain Health and Safety requirements in accordance with Health and Safety policies and site-specific risk assessments. Undertaking checks as required. This includes the fire system, lifeline pull cord system and warden call system.
*Actively promote and encourage resident involvement and participation, in liaison with other teams as required. Supporting residents to use online services where appropriate.
*Assist the income management team in ensuring rental and service charge income is maximised and recovered.
*Be proficient in the use of technology and competent in the use of Microsoft Office embracing new ways of working. Maximising the use of mobile technology to carry out day to day and targeted activities/campaigns.
*Contribute to service improvement by actively putting forward ideas and contributing to team meetings and other events.

The Candidate
To be considered for this role, it is essential that you have previous experience managing a supported housing scheme. You will need to be IT literate to be able to use the systems in place and be empathetic towards the tenants. You will need experience of multi-agency working as well as knowledge of care & support services, including relevant legislation and good practice
As this role is working with vulnerable people, it is essential that you have a clean DBS, ideally on the update service, and as the role will include cover within other schemes where required, you will need to be a car driver with access to a vehicle for work.

The Contract
This is a full time position working 36 hours per week, Monday to Friday, on a 3-month contract, with a chance of being extended.

How Apply
To apply for this role, please send your CV Lee McMillan at Service Care Solutions via lee . mc millan @ service care . org . uk. You can also call Lee on 01772 208 966 discuss the role in more detail.