school desktop support analyst, desktop support, IT support, windows 10
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School desktop support analyst

  • Job reference: AQIT634
  • Location: West End, London
  • Job type: Temporary
  • Area of Expertise: IT
Closes in:
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Job description: I am currently recruiting for a school desktop support analyst to work in North London.

This role is initially for 3 months and does fall inside IR35. Candidates applying must also currently have an enhanced DBS with a childrens barred check on it.

The role of the Schools Desktop Analyst will have a strong customer service ethos for engaging with service users to provide desktop upgrades, maintenance and resolve issues, where possible, at first point of contact.

A Schools Desktop Analyst will resolve problems affecting use of ICT systems to maintain underlying business processes; ensuring customer satisfaction and raising awareness of preventative and improved services
* Understanding of FITS & ITIL service delivery
* Incident and Problem Management experience
* Experience of desktop support in an organisation
* Knowledge of Microsoft based operating systems with emphasis on Windows and Office
* Ability to manage customer expectations and ensure effective communications with colleagues and customers
* Understanding of basic User & Security Group Active Directory administration
* Knowledge of servers, networks, databases and other components of ICT systems

If you are interested in this role, please contact Andy at Service Care Solutions on 01772 208968 or email andrew.quinney@servicecare.org.uk