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SEN Resolutions Officer

  • Job reference: rgstobc
  • Location: Aylesbury, Buckinghamshire
  • Job type: Temporary
  • Area of Expertise: Unqualified Social Work
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Job description: SEN Resolutions Officer
Buckinghamshire County Council
Aylesbury
Initially a 3-month temporary contract
£240.00 - £300.00 ltd per Day

I am currently looking for an SEN Resolutions Officer / SEN Tribunal Officer to join Buckinghamshire County Council.

The purpose of this role is to oversee the compliments and complaints process for the integrated SEN Service and manage mediation and tribunals relating to SEND. Ensure learning informs practice improvement.

* Manage the appeals and tribunals process including ensuring all cases are coordinated in line with the tribunal process.
* Work with colleagues across the local area and in legal services to prepare tribunal documentation and ensure timescales are met for submission.
* Coordinate the compliments and complaints process working alongside appropriate officers. Ensure all complaints are responded to in line with corporate standards and actions are completed.
* Work with Area Team Managers to identify trends from complaints, mediation and tribunals, disseminate learning and ensure training is provided to improve practice.
* Lead on mediation across the service, supporting staff to participate alongside families.
* Liaise with colleagues in SEND IAS and FACT Bucks to develop practices that support the improvement of parent/carer satisfaction levels.
* Attend and chair meetings with children, young people, families and professionals to ensure regular communication that leads to improved outcomes for young people with SEND
* Provide professional advice and guidance to colleagues and partner agencies supporting children and young people with SEND.
* Maintain properly documented case files, records and client information and ensure outcomes from tribunals are recorded in EHCPs.
* Proactively develop professional knowledge, skills and behaviours and support others in their continuous professional development.

Please get in touch for a full job spec!

If you are interested, please do get in touch 01772 208964
Rachael.greenall@servicecare.org.uk


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What are the benefits for you?
* A specialist, dedicated Social Work consultant offering single point of contact
* Exceptional referral bonuses - £250 per referral placed in to work!
* An extensive & exclusive range of Social Work vacancies across the UK
* Nationwide provider Social Work staff to over 200 local authorities.
* Payroll service twice a week
* Ltd and PAYE payment options available
* Annual training budget of up to £250 and continued online CPD training
* Loyalty schemes / bonuses
* DBS disclosures provided via fast track online services free of charge.