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Senior Customer Service Advisor, Cambridge (Revs & Bens)

  • Job reference: 15480
  • Location: Cambridge, Cambridgeshire
  • Job type: All
  • Area of Expertise: Council Tax Officers
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Job description: Senior Customer Service Advisor / Training Support Officer, Cambridge

Service Care Solutions are currently recruiting for a Senior Customer Service Advisor vacancy to work in the Revenues & Benefits department for a local authority in Cambridge.

To be successful as a Senior Customer Service Advisor in Cambridge, it is essential that you have Council Tax, Housing and Council Tax Benefit experience and a working knowledge of Northgate SX3 computer system, as you will be assisting customers over the phone and need to be able to hit the ground running.

The purpose of this role is to, provide high quality advice and information to customers through telephone, electronic and face-to-face channels. You will also be assisting the team leader in guiding, coaching, mentoring and training team members and handling more specialist enquiries as designated.

This role is full time, 37 hours per week on an initial one-month contract. You will also require a basic DBS to apply for this vacancy.

Why work with Service Care Solutions? -
-A specialist, dedicated Social Housing consultant offering single point of contact
-Excellent referral bonuses
-An exclusive range of Social Housing vacancies across the UK
-Provider of Housing staff to over 200 local authorities and 100 Housing Associations.
-Payroll service twice a week
-Ltd Co and PAYE payment options available
-Frequent notifications for upcoming opportunities via text and email
-Loyalty schemes / bonuses
-DBS disclosures provided via fast track online services free of charge.
Service Care Solutions also offers a £250 referral bonus. So if you know of anyone suitable for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

If you are interested, please contact Lee McMillan at Service Care Solutions on 01772 208966 or email