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Senior Mental Health Administrator

  • Job reference: Senior Admin
  • Location: Oxfordshire
  • Job type: Temporary
  • Area of Expertise: Administration Services
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Job description: The City & NE Oxon AMHT Admin team, deal with 8,000 calls a month in addition to a high number of electronic referrals. The predominant genre of caller is from patients who additionally may be distressed, or professionals who are limited in their time and need a resolution quickly.

IT skills are very important, but a key requirement is for high levels of emotional resilience and the ability to work under pressure whilst remaining calm. The team rely on each other for support and there is an intrinsic need for the ability to work independently but also to be able to identify when issues need to be escalated.

Grade: Band 4
Job Title: Senior Mental Health Administrator
Duration: Up to 3 Months
Hours: 37.5 Hours PW
Location: Oxford

Brief description of role:

*To provide support with the compilation of reports, typing letters and correspondence when required and to be responsible for uploading patient information onto Carenotes and any other appropriate system in a timely manner.
*Answering the telephone, taking messages and processing enquiries.
*To use Microsoft Office applications including Word, Excel and Outlook as required.
*To assist with the supervision, coaching and training of Junior Administrators in the team.
*To assist with reception duties for Out Patients departments when required.
*Checking that stationary supplies are adequately stocked and ordering when necessary.
*Contacting the Estates Department to carry out repairs, checking work has been undertaken to satisfaction.
*Keeping notice boards tidy and up to date and adding anything of interest or importance to staff.
*Managing the process of any charitable funds' donations.
*Recording accidents and near misses on the Ulysses system.
*Keeping the Trust policies, procedures and fire book up to date




Essential skills:

*Analytical and judgement skills
*Accurate attention to detail
*Excellent Keyboard skills
*Excellent telephone and communication skills.
*Ability to work under pressure.
*Ability to prioritise own work load and work towards deadlines.
*Proven ability to work as a member of a team
*Ability to liaise with all professionals, colleagues and service users in a confident and effective manner
*GCSE A-C or equivalent in English and Mathematics
*Good level of general education
*Word processing experience
*Good understanding of the General Data Protection Act
*Minimum of 1 year working in an office / educational environment
*Good communication skills with an empathetic approach
*High levels of emotional resilience
*Ability to work under pressure in a calm manner
*Enthusiasm and motivation
*Flexibility in approach to work and the changing needs of the service/team.
*Willingness to undergo further training


Desirable skills:

*PowerPoint Skills
*Pivot Tables
*Formal Secretarial Training (i.e. RSA or shorthand qualification)
*NVQ Level 2 in Admin or
*NVQ Level 2 Social Care
*Desire to attend courses relating to role, as appropriate.
*Experience of digital dictation systems and software
*NHS experience
*Experience of working in a Social Care Setting
*Desire to work in a Mental Health Setting


Applicants should be confident in their own abilities and keen learners in order to fulfil the role to the best of your ability. If this sounds like you, and if you want to discuss the role further then please contact Tom at Service Care Solutions Ltd on 01772 208963, or alternatively send an updated CV to tom.lockwood@servicecare.org.uk