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Senior Support Worker - Gillingham

  • Job reference: 23355
  • Location: Gillingham, Kent
  • Job type: Temporary
  • Area of Expertise: Scheme Manager
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Job description: * * * Senior Support Worker - Gillingham * * *
A large, Kent based Housing Association are recruiting for a Senior Support Worker to oversee the delivery of positive outcomes and opportunities for individuals, families and the wider community through the management of a support team. The role is based in their Gillingham offices until the end of January 2020, initially.

The Role
The focus of this role is to lead a team to deliver a successful support service to residents of the housing association. This will include the following tasks and responsibilities:
*Manage, motivate and develop a team of support workers to deliver positive outcomes for service users and a high level of customer service
*Manage the case load throughput for the contract, ensuring the team seek new referrals and close cases appropriately in order to maximise the service delivery and the benefit to the community.
*Maximise the service capacity through efficient allocation and closure of caseload amongst the team.
*Monitor, deliver and report on the key performance indicators of the service contract, working closely with the General Support Manager and Crisis Prevention Manager.
*Promote a positive working environment and challenge negative behaviour, providing equal opportunities and valuing the diversity of the team and service users.
*Lead by example in the management of your own caseload. Engage service users, providing practical support with life skills and achieving positive outcomes within agreed timescales.
*Work in partnership with other agencies to achieve agreed outcomes for service users.
*Collaborate with colleagues to deliver the objectives of the Community Strategy Action Plan.

The Candidate
To be considered for the role you will require previous experience of managing, motivating and developing a team or demonstration of an understanding of what is required along with relevant transferable skills, as well as the following:
*Ability to build rapport with service users whilst maintaining professional boundaries
*Proven ability to deal with challenging behaviour and resolve difficult situations
*Competent at managing own learning and self-development and modelling this for others.
*Ability to communicate clearly and adapt own personal style to different audiences and situations
*Ability to be a solution focussed, tenacious and resourceful problem solver
*Written English skills sufficient to write: reports, support plans, incident records court appeals
*Understanding of safeguarding practices
*Experience of working within defined frameworks and complying with policies, procedures and guidelines
*Knowledge of data protection regulations and experience of dealing with confidential information
*Flexibility to adapt to a changing frameworks and ways of working
*Promote a positive working environment and challenge negative behaviour, providing equal opportunities and valuing the diversity of the team.
*Competent user of Microsoft products. Willingness and enthusiasm to learn to use in-house ICT systems and get maximum benefit for the service.

The Contract
This is a full time role, working 36 hours per week, on a temporary contract running until at least January 2020.

How to Apply
To apply for this role, please send your CV to Lee McMillan at Service Care Solutions via lee . mc millan @ service care . org . uk. You can also call Lee on 01772 208 966 to discuss the role in more detail.