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Service Architect (Police)

  • Job reference: RG/332
  • Location: Worcester, Worcestershire
  • Job type: Permanent
  • Area of Expertise: Police
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Job description: Service Care Solutions are recruiting for a Service Architect to work on a permanent basis at Hind lip Hall, Worcester.

The Service Architect is responsible for the efficient and effective design of digital service delivery to ensure services meet the needs of West Mercia Police customers.

Develop and maintain Digital Services' customer service designs, including the delivery of relevant service architectures to support the strategic transition of business solutions into production, by identifying and integrating business, information, and technology architecture, in alignment with service strategy, creating a culture of perpetual challenge and continuous
improvement in the delivery of internal and 3rd party services.

Main Responsibilities:
-To be responsible for the development and documentation of the Digital Services Service Strategy and associated roadmaps.
-To undertake the role of service design authority for all ICT change. Creation of Service Architectures that maximise the efficiency of all support scenarios whilst minimising the costs for Service Delivery.
-To undertake the role of service design authority for all ICT change. Creation of Service Architectures that maximise the efficiency of all support scenarios whilst minimising the costs for Service Delivery.
-To take responsibility for understanding strategic business requirements, collecting data, delivering analysis and recommending service options. Collaborates with, and facilitates stakeholder groups to ensure the contribution of all relevant stakeholders is maximised.

Experience Required:
-To be educated to HND or equivalent in a related ICT discipline, or have relevant knowledge gained from direct experience in similar roles within complex ICT environments.
-ITIL Certification (Service Management), or equivalent framework experience.
-Strong knowledge of Service Architect Design and ensuring that services are designed to meet the business need with appropriate support model and service levels.
-Substantial knowledge of ICT enterprise architecture principles gained through experience of service delivery and performance monitoring in similar size organisations
-Experienced in applying architectural tools and methods using industry best practice.
-Demonstrate significant experience of architecting service solutions in ICT in a similar large complex multi-faceted organisation.
-Demonstrate experience of translating user requirements into ICT service designs.

Candidates will be required to go through Police Vetting Checks, so must have resided in the UK for at least the 5 years.

If you are interested in this role, please contact Becci on 01772 208962 or rebecca.grime@servicecare.org.uk