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Service Manager

  • Job reference: SMlew1
  • Location: Lewisham, London
  • Job type: Permanent
  • Area of Expertise: Adults
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Job description: We are looking for a talented, passionate and ambitious Service Manager to lead our Lewisham services, driving continuous improvement and supporting people experiencing mental health issues.

As the Service Manager you will have responsibility for all aspects of managing the service efficiently and effectively. You will give overall leadership, direction and guidance to a team of 10 staff as well as volunteers to enable the provision and development of high-quality services.

*Operational management experience, preferable in a similar service supporting people with complex needs
*Experience of line management, developing and supporting staff to achieve their targets
*Collating, reporting and analysing performance data, using it to inform decision making and drive continuous improvement
*Good IT skills, including Word, Excel and some experience of using case management systems
*Experience of setting and managing budgets, and delivering services within contract price
*Proven track record of service delivery to vulnerable adults with complex needs
*Experience of developing new income streams and new business would be an advantage

Qualities and Behaviours

*Ability to build effective working partnerships both internal and external. Be able to sustain these through sometimes complex situations.
*Motivated to deliver a high-quality service and has the ability to enthuse others to deliver their best.
*Responsible. Have an appropriate balance between being responsive to the needs of people and managing within the framework of the organisation's objectives.
*Good problem solver and willingness to demonstrate flexibility
*Possess the resilience required to address challenging behaviour and make difficult decisions
*Forward-thinker interested in continual improvement.

Staff Management
Operational Management
Resettlement and Support Practice
Development of the Project / Community Liaison
Financial management and Administration
Health & Safety and Environment

Qualifications and Experience
Appropriate professional qualification:
NVQ / Diploma level 4 in Health & Social Care or professional equivalent or equivalent experience. Desirable

Staff Management ExperienceEssential
Direct experience of working with vulnerable adults with complex.Essential
Experience of working with ethnically diverse groups of service users Desirable
Experience of successful management of budgets/KPI'sEssential
Experience of providing commercial viable services and interventions to target client groupsEssential


An understanding of the needs of vulnerable people with complex needs including mental health problemsEssential
Knowledge and practical application of key legislation - Equality and Diversity, Mental Health, Criminal Justice, Social Care and Housing and H&SEssential
Knowledge and understanding of the practical requirements of the Care Standards Act 2000 and other relevant legislationEssential
A good understanding of the principles of staff development and management, e.g.
supervision, appraisal & trainingEssential
Budgetary & performance managementDesirable

Skills and abilities

Proven ability to provide clear leadership and management to a team (Essential)
Ability to reflect and look at self (Essential)
Ability to assess information quickly and make sound judgments (Essential)
Excellent I.T skills (Essential)
Able to influence and form strong relationships with commissioning bodies and professional agencies(Essential)
An effective communicator (Essential)
Excellent planning and organisational skills (Essential)
Demonstrate the ability to build key relationships to the benefit of the project(Essential)