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Specialist Customer Service Adviser

  • Job reference: rgscsaox
  • Location: Oxford, Oxfordshire
  • Job type: Temporary
  • Area of Expertise: Unqualified Social Work, Unqualified Social Work
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Job description: Specialist Customer Service Advisor
Oxfordshire County Council
Social Services - Front Door Team
Initially a 3 month locum contract
£10.10 ltd per hour

I am looking for a Specialist Customer Service Adviser/Initial Contact Officer to join the Front Door Team based in Oxford with Oxfordshire County Council's Social Services.

Although this is a customer service role, the Social & Health Care Team are the front door to Adult and Children Social Services.

The team complete assessments for service users that require support with day to day living. The calls can take up to 45 minutes to complete taking detailed information from the service user about how they manage day to day. This is not a data entry role, but assessments are completed computer based.

Completing assessments / referrals with the service user / family / carers detailing how they manage day to day. Completion of Adult Safeguarding alerts.
Signposting to relevant organisations.

Staff will need to show empathy whilst dealing with calls that may be of difficult / challenging nature.

Please get in touch for a full job spec!

If you are interested, please do get in touch 01772 208964

Know anyone who might be interested?
We offer a £250 referral bonus for every candidate successfully placed in to work that you refer!
What are the benefits for you?
* A specialist, dedicated Social Work consultant offering single point of contact
* Exceptional referral bonuses - £250 per referral placed in to work!
* An extensive & exclusive range of Social Work vacancies across the UK
* Nationwide provider Social Work staff to over 200 local authorities.
* Payroll service twice a week
* Ltd and PAYE payment options available
* Annual training budget of up to £250 and continued online CPD training
* Loyalty schemes / bonuses
* DBS disclosures provided via fast track online services free of charge.