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Specialist Support Officer - Hackney

  • Job reference: 23000
  • Location: East London, London
  • Job type: Permanent
  • Area of Expertise: Supported Housing Officer
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Job description: Specialist Support Officer - Hackney
One of the largest Housing Associations in the South of England are recruiting for a Specialist Support Officer to join their team in Hackney, to take lead responsibility in application of defined specialist interventions and participate in cross-service initiatives & projects

The Role
The focus of the role is to take lead responsibility in application of defined specialist interventions and participate in cross-service initiatives & projects. This will include the following skills and responsibilities:
*Disseminate & advise the local & wider team on changes to best practice & new legislation in regards to their specialist area (i.e. Amendments on ethical frameworks, new research findings and publications, change on procedures and shared best practice)
*Participate in cross-service initiatives & projects in relation to their specialist area (i.e. organizational training, reflective case management, WOW projects, peer support groups, etc.)
*Provide support to customers through a Key-worker system
*Work on a rota basis, including out of office hours where necessary
*Comply with all relevant policies & procedures, including but not limited to: Safeguarding, Health & Safety, Customer Care, Equality & Diversity, the Code of Conduct, etc.
*Carry out assessment to identify and prioritise needs
*Use SMART goal planning to provide needs led holistic support
*Develop and maintain positive links with key stakeholders
*Create an environment that promotes opportunities for customers to develop, learn and enable skills towards independence
*Where required, administer medication & ensure appropriate records are maintained
*Undertake group & one to one interventions with clients of a specialist nature (i.e. CBT informed interventions, psychoeducational groups or harm minimization interventions
*Provide a comprehensive support planning service to customers in line with the department's policies, procedures and approach
*Ensure customers are fully informed of their rights and responsibilities regarding the service, and are enabled and empowered to get involved in the running of the service through consultation and participation
*Set up and maintain customer files and ensure that accurate and up to date records are kept of support provided to customers in accordance with HCS policies including on the IT system
*Support customers to develop the necessary skills to live independently, and to access training, education and work

The Candidate
To be considered for this role you will require the following skills and experience:
*Knowledge of specialist assessment tools, methods and case formulation.
*Knowledge of evidence based specialist interventions appropriate for community settings.
*Experience of undertaking customer assessments, support planning and key-working with a clear outcome focus
*Knowledge about recovery model, peer support and coproduction procedures.
*Experience working in community settings therapeutically, including assessments, designing interventions and demonstrating outcomes.
*Experience running therapeutic groups.
*Ability to react to crisis situations in a calm effective way.
*Basic level of IT skills and literacy
*Strong time management skills and ability to prioritise workload
*Ability to communicate effectively in writing including the preparation of letters reports & file notes
*Ability to contribute to effective team working
*Understanding of safeguarding procedures for children and adults

The Contract
This is a permanent role, offering a salary of £24,000, working 37.5 hours per week on a 6 week rolling rota, covering 7 days.
Additional benefits in the role include the following: 28 days annual leave; Childcare Vouchers; Refer a friend scheme - up to £300 Employee Assistance Programme; Season Ticket Loans; Study Leave; Career Break after 3 years' service; Pension; Medicash Scheme; Eye care Vouchers; Paid DBS; Ongoing Training and Development

How to Apply
To apply for this role, please send your CV to Lee McMillan at Service Care Solutions via lee . mc millan @ service care . org . uk. You can also call Lee on 01772 208 966 to discuss the role in more detail.