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Staircasing and Resale Co-ordinator

  • Job reference: jt0071
  • Location: Bristol
  • Job type: Temporary
  • Area of Expertise: Sales
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Job description: Staircasing and Resale Co-ordinator, Bristol
We are recruiting for a Staircasing and Resale Co-ordinator based in Bristol. Within this role the individual would be required to deliver a professional, customer focused and efficient staircasing and resales service in line with legal, contractual and regulatory requirements as well as best practice recommendations.
Responsible for ensuring all staircasing and resales transactions are progressed in accordance with the provisions of the lease and shared owners are professionally guided through the process.
You will provide technical support on existing shared ownership sales transactions and the Right to Buy/Right to Acquire to deliver a key part of Sovereign's leasehold and landlords' services.

The Role
Your key duties within the role will include the following:
-Responsible for delivering a seamless and transparent shared ownership sales service - providing an excellent experience to customers wishing to sell their existing shared ownership home, buy more shares in their property or exercise the Right to Buy/Right to Acquire.
-Responsible for progressing all transactions of existing shared ownership properties in connection with the Staircasing and Resale Consultants to ensure the capital receipt from the sales and collection of fees are in accordance with Sovereigns policy or as necessary in line with contractual conditions.
-Deal effectively with all administration and documentation relating to staircasing, resales and Right to Buy/Right to Acquire sales transactions, storing and retaining legal documentation in line with data protection requirements.
-Proactively communicate with customers to deliver a professional experience via all communication methods, ensuring the customer and their solicitors remain updated at all times.
-Processing application forms and all supporting information such as valuations, financial assessments and collecting of administration fees on behalf of Sovereign to ensure contractual and legislative timescales/standards are met.
-To work collaboratively with the wider Home Ownership team, Income Management, Legal and Sales teams to ensure all relevant covenants and obligations of the Lease are fully complied with and deliver a seamless customer experience.
-Update system regularly and provide reports on team's performance as required by the Staircasing and Resales Manager, ensuring performance standards are met, progress is charted and procedures are complied with.

The Candidate
To be considered for this role you must have experience of working in customer focused roles, with knowledge of staircasing and resales within the housing sector.

The Contract
This is a temporary contact starting 27h May 2019 to 24nd August 2019, working 37 hours per week.

Why work with Service Care Solutions?
-An exclusive range of Social Housing vacancies across the UK
-Free DBS processing
-Provider of Housing staff to over 200 local authorities and 100 Housing Associations.
-Frequent notifications for upcoming opportunities via text and email
-£250 referral bonus if you refer a successful candidate and they complete a probationary period

How to Apply
If you wish to apply for the role, please send over a copy of your CV to Jason Thomas at Service Care Solutions (Jason. thomas @ service care. org .uk) or feel free to call Jason on 01772 208 966.