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Support Co-ordinator

  • Job reference: 21377
  • Location: North London, London
  • Job type: Temporary
  • Area of Expertise: Supported Housing Officer
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Job description: Support Co-ordinator, London (N5)
A national housing association are recruiting for a Tenancy Sustainment Support Coordinator to work with those who may have housing issues, language barriers, families with welfare concerns, people with learning, physical or mental disabilities, financial problems and those with relationship issues, in North London (N5)

The Role
The focus of the role is to provide a high quality support service, which meets the individual needs of vulnerable single people and families with support needs within London. You will be supporting 14 - 16 tenants consisting of either single people or families you will be out and about, a part of the community as well as part of the team.
*Co-ordinate and maintain the package of support including personally providing support, accessing and liaising with other resources, including:
oActing as a key provider of support services
oAdvocating on behalf of service users
oWelfare benefits advice and budgeting skills
oAccessing resources from statutory and voluntary agencies
oDeveloping skills for independent living and successful tenancy sustainment.
oEnsuring access to employment and training services
*To liaise and develop effective working relationships with relevant agencies in the London Borough of Merton and with Supporting People. Ensure resolution to the benefit of the Circle and the customers where possible.
*Assist service users in accessing appropriate housing. This would include drawing up and implementing resettlement plans and providing follow-up support.
*Provide information, consult service users about services provided, and actively encourage participation.
*Liaise with the Referrals & Assessment Team to maximise take up of service. Ensuring that appropriate information regarding service users is shared & service users' needs are met.
*Work closely with the Project Manager to identify service users who may no longer need the service.
*Work closely with the admin team to ensure all relevant information is available & shared appropriately.
*Liaise with relevant local authorities around issues such as:
oReduction of rent arrears
oResolving conflict between neighbours
oWork closely & share appropriate information with various departments eg Social Services.
oService Users housing requirements.

The Candidate
To be considered for the vacancy you should have experience of understanding support needs of vulnerable people, gained either in the field or in a life capacity, and be committed to continuing the excellent work of this service. You will have good IT, written and oral communication skills are essential, as are the following skills and knowledge areas:
*Advocating on behalf of service users
*Welfare benefits advice and budgeting skills
*Accessing resources from statutory and voluntary agencies
*Independent living and successful tenancy sustainment

The Contract
This is a full time role on an initial 3-month contract, running until the end of June 2019. This is an interim role, covering the recruitment for a permanent vacancy, so if successful, you will have the chance to be considered for the permanent position.

How to Apply
To apply for this role, please email you CV to lee. mcmillan @ servicecare. org. uk, alternatively, you can call Lee to discuss the vacancy on 01772 208 966.