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Support Co-ordinator

  • Job reference: ERBWHEEL2910
  • Location: Wakefield, West Yorkshire
  • Job type: Temporary
  • Area of Expertise: Sales and Customer Service
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Job description: We are recruiting for a Support Co-ordinator to join the Wheelchair Services team in the Wakefield area.

This position is:
** Full time - 37 hours per week
** Initial 6 month contract
** £10.55 ltd per hour

The successful candidate will provide effective and high quality support to Wakefield Equipment Service to ensure the efficient and appropriate day to day delivery of the service.

Some of the key activities involved in this position include:

1.To allocate work to Delivery Co-ordinators and Maintenance Co-ordinator to maximise effectiveness and efficiency within the service; prioritising and organising urgent orders where necessary.
2.To utilise advanced planning skills to promote and ensure the continuity of Wakefield Equipment Service co-ordinating staff rotas and work schedules on a daily basis, to cover annual leave, sickness and training.
3.To act as a first point of contact for Wakefield Equipment Service, dealing independently with complex, routine and non-routine enquiries, orders of equipment and breakdown of equipment from a range of colleagues, partners and members of the public either verbally or in writing.
4.Liaise with Delivery Co-ordinators and Maintenance Co-ordinator regarding failed delivery, servicing of equipment, collection or unsafe requests and communicate effectively with a range of colleagues, partners and members of the public regarding remedial action and changes to planned and scheduled work.
5.Investigate and report to Operational Lead any instances of failed delivery, servicing of equipment, failed collection or unsafe request liaising appropriately with the requisitioner where necessary.
6.To liaise with Delivery Co-ordinators and Maintenance Co-ordinator to identify remedial actions required following reports of any abnormalities to ensure work is allocated at full capacity and efficiency is maximised each day.
7.To treat customers with respect and aim to provide the most effective service possible.

If you would be interested in this role or any similar roles please do not hesitate to contact Emily @ Service Care on 01772 208964 or email

Benefits of working for Emily @ Service Care Solutions:
* A specialist, dedicated Social Work consultant offering single point of contact
* Exceptional referral bonuses
* An extensive & exclusive range of Social Work vacancies across the UK
* Nationwide provider Social Work staff to over 200 local authorities.
* Payroll service twice a week
* Ltd and PAYE payment options available
* Frequent notifications for upcoming opportunities via text and email
* Loyalty schemes / bonuses
* DBS disclosures provided via fast track online services free of charge.

Note: Do you know someone who is looking for work in this field? If so, please pass these details on to them. If we are able to place them into work such as this, lasting over 13 weeks, we will happily pay you a £250 referral bonus