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Support Engineer

  • Job reference: DEIT407
  • Location: London
  • Job type: Temporary
  • Area of Expertise: Support/Helpdesk
Job description: My Client, a Local Authority in West London, are currently looking for a Support Engineer to work on an initial 3 month contract.

This is a split role with one part focused on administering the Council's buildings access Borer/Fusion system. This involves processing requests for, producing and configuring ID cards. The secondary focus is to enhance the existing Service Desk team, providing hardware and software support.
The estate comprises of mainly Dell laptops and some desktops running Windows 7 and Office 2016 and 365, so issues will surround these technologies/applications.

Main Duties and Responsibilities (on the Service Desk)

1. Configure supplied PCs and PC related hardware and software to the current standards.
2. Install and support ISD configured PC and PC related hardware and software in the customer's office, to the customer's satisfaction, and (briefly) demonstrate how it works.
3. Install specialist hardware and software.
4. Resolve customers' hardware and software problems - PCs, printers, servers and other supported peripherals. Fix these where possible, or arrange repair by an external engineer.
5. Log reported queries and problems. Maintain adequate records in order to meet personal work measurement requirements for financial and statistical purposes.
6. Work with colleagues in Support and other sections of ISD to meet customers' expectations in compliance with current standards.
7. Keep abreast of all new hardware and software.
8. The post-holder shall adhere to security controls and requirements as mandated by the Council's policies, procedures and local risk assessments to maintain confidentiality, integrity, availability and legal compliance of information and systems.

* Educated to 'A' Level standard.
* Two years working with the installation of PCs, Servers, printers and PC related hardware and software.
* Network troubleshooting techniques.
* Sound practical knowledge of PC and server hardware and software.

* A+ certified, MCP or MCSE in current Windows desktop and server operating systems.
* Detailed knowledge of PC and PC related hardware and software, Servers, MS Windows and MS Office.
* Manual Handling Awareness or Formal Manual Handling Training.

In the first instance, please send me your CV to be considered or alternatively, please contact Danny Eccles at Service Care Solutions on 01772 208958 for more information.

If this role isn't for you, we do also offer a referral bonus of £250 for every new candidate you refer to us that we place in a position for more than 13 weeks. That's £250 just for forwarding a job advert to a friend!