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Support Team Manager - Birmingham

  • Job reference: 23756
  • Location: Birmingham, West Midlands
  • Job type: All
  • Area of Expertise: Scheme Manager
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Job description: A nationwide charity is recruiting for a Team Manager to oversee direct housing related support services together with housing and property management at one of their brand new services in Birmingham

The Role
The focus of the role is to manage a team of front line staff to deliver an effective floating support service for offenders ensuring the service is delivered to a high standard. This will include the following tasks and responsibilities:
*Lead, manage, develop and motivate staff, including undertaking support and supervision and performance appraisals, to ensure their ability to perform roles and that they engage in their own personal development.
*Supervise and support staff relation to their caseload providing expertise and resolving arising issues to ensure an effective service is delivered.
*To control and monitor expenditure on services against the project / service budget.
*Plan and direct the activities of the team to ensure the delivery of a high quality support and where applicable, housing management service, which meets the contractual and organisational objectives, targets, standards and outcomes.
*Ensure that initial and on-going assessments of service users take place and support plans are devised and implemented to achieve satisfactory outcomes.
*Ensure that regular contact is maintained with service users in accordance with the requirements of the service.
*Ensure there is adequate staff cover for service delivery projects at all times.
*Work with the Service Manager and Housing Improvement Team to develop and maintain best practice systems, structures and procedures and ensure they are implemented within the service.
*Ensure that the benefit of gaining qualifications and skills and the extent to which this may assist service users is promoted.

The Candidate
To be considered for this role, it is essential that you have a driving license and you will require significant experience of working in supported housing preferably with offenders & high risk clients and in floating support , as well as the following:
*Demonstrable experience of staff management in a supported housing environment to achieve challenging performance targets and outcomes.
*Experience of effective partnership working, with a range of stakeholders.
*Experience of providing quality services in line with quality systems and processes i.e. Quality Assessment Framework.
*Experience of providing and participating in an on call service
*An understanding of the current operating environment within the supported housing sector.
*Knowledge and understanding of Quality Assessment Frameworks for housing related support services.

The Contract
This is full time role working 35 hours per week, which will include some Saturday work.
The initial contract is for 3 months, though, as this is a new service there is the possibility of this role being extended beyond this initial period or even becoming permanent at the end of the contract.

Additional Vacancy
The client are also seeking 3 support coordinators to provide floating support to a caseload of 12-15 service users, providing housing management and tenancy sustainment support across Birmingham.

How to Apply
To apply for this role, please send your CV to Lee McMillan at Service Care Solutions via lee . mc millan @ service care . org . uk. You can also call Lee on 01772 208 966 to discuss the role in more detail.