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Support Worker - Gillingham

  • Job reference: 23389
  • Location: Gillingham, Kent
  • Job type: All
  • Area of Expertise: Supported Housing Officer
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Job description: A large, Kent based Housing Association are recruiting for a Support Worker to provide support to their residents and service users in Gillingham, empowering them to live independently. The role is on a temporary contract until the end of January 2020, initially.

The Role
The focus of this role is to lead a team to deliver a successful support service to residents of the housing association. This will include the following tasks and responsibilities:
*Engage service users, providing practical support with life skills and achieving positive outcomes within agreed timescales demonstrating a high level of customer service.
*Deliver the key performance indicators of the service contract.
*Manage the case load throughput, ensuring you seek new referrals as well as closing cases appropriately in order to maximise the service delivery and the benefit to the community.
*Collaborate with colleagues to deliver the objectives of the Community Strategy Action Plan.
*Comply with the relevant regulatory framework standards in every aspect of service, ensuring all relevant paperwork regarding clients and the service delivery are maintained to an auditable standard.
*Comply with all policies and procedures to ensure the safety and well-being of yourself, your clients and your colleagues.

The Candidate
To be considered for the role you will require previous experience of managing, motivating and developing a team or demonstration of an understanding of what is required along with relevant transferable skills, as well as the following:
*Ability to build rapport with service users whilst maintaining professional boundaries
*Proven ability to deal with challenging behaviour and resolve difficult situations
*Ability to communicate clearly and adapt own personal style to different audiences and situations
*Creative and tenacious problem solver
*Written English skills sufficient to write: reports, support plans, incident records court appeals
*Understanding of safeguarding practices
*Experience of working within defined frameworks and complying with policies, procedures and guidelines
*Knowledge of data protection regulations and experience of dealing with confidential information
*Flexibility to adapt to a changing frameworks and ways of working
*Promote a positive working environment and challenge negative behaviour, providing equal opportunities and valuing the diversity of the team.
*Competent user of Microsoft products. Willing to learn in-house ICT systems.

The Contract
This is a full time role, working 36 hours per week, on a temporary contract running until at least January 2020.

How to Apply
To apply for this role, please send your CV to Lee McMillan at Service Care Solutions via lee . mc millan @ service care . org . uk. You can also call Lee on 01772 208 966 to discuss the role in more detail.