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Supported Housing

  • Job reference: 21491
  • Location: Stroud, Gloucestershire
  • Job type: Temporary
  • Area of Expertise: Supported Housing Officer
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Job description: Various Supported Housing Vacancies - Stroud
A national housing association has opened a new Sheltered Housing Scheme in Stroud, Gloucestershire and have a number of vacancies remaining. They currently require Project Assistants, Support Workers and Night Assistants.

The Scheme
This is a new Sheltered Housing Scheme offering accommodation based support for 3 - 9 people. The service users are high needs, 16-21 year olds leaving care, who require assistance attaining and maintaining tenancies.

The Vacancies
The following roles are currently available - Project Assistants, Support Workers and Night Assistants - all of which will be focussed on the delivery of individual, positive outcome focused support packages to clients and ensuring that the support service promotes empowerment and independence. You will be part of a staff team that is committed to 'best practice' in the social housing field and work proactively with clients to achieving their personalised support outcomes.

Project Assistants
*Assist in the day-to-day delivery of the service for supported schemes.
*Assist clients in achieving their personalised support outcomes.
*Act as an initial point of reference on the phone, or in a reception area as required.
*Assist in the provision of a comprehensive housing management and support service, including working with tenancy agreements and collecting rents and charges.
*Carry out day-to-day office administrative functions to ensure that all records and files are maintained and held securely and that the confidentiality of information is upheld.
*Have an awareness of the clients support needs, working, under direction, supporting clients to help them achieve their agreed outcomes.
*Contribute to the formulation and delivery of person centred support plans.
*Assisting clients with day-to-day support and tenancy issues.
*Using IT systems appropriately including adding updates to the Support Database.
*Advises management promptly of any signs of problems or concerns about a client.
*Recognises signs of distress in clients and identifies ways to reduce this.
*To correspond and liaise as necessary with external agencies on behalf of clients.
*Report repairs and maintenance needs behalf of the client following agreed procedures.
*Work in line with, monitor and report any discrepancies in health and safety standards within schemes.
*Address and report any issues of anti-social behaviour to a senior staff member.
*Ensure culture and diversity issues for the clients are considered at all times, and report any forms of discrimination.
*Promote and encourage a high level of client involvement, consultation and communication.

Support Workers
*Ensuring the delivery of individual personalised support packages, reflective of different client needs, including culture and diversity issues.
*Assisting clients with day-to-day tenancy issues, payment of rent, claiming benefits, preparing units to let.
*Knowledge of 'best practice' in both crisis intervention and planned support working.
*Undertaking referrals and assessments of potential clients, working with them to identify the most appropriate housing solution for their needs.
*Ensuring clients have access to relevant external support services.
*Working with clients to agree and set goals and actions.
*Meeting clearly defined client outcome targets through key-working, support plans, risk assessments and other interventions.
*Ensuring that opportunities for education, training and employment opportunities are integral to the support service. The aim being to enable clients to develop the life skills to live as independently as possible.
*Maintaining accurate and timely records of all activities including the maintenance of a support-planning database.
*Providing practical support and information to clients when entering the service and throughout their involvement with the service, e.g., assisting clients in the completion of occupancy agreements and welfare benefit claims.
*Report repairs and maintenance needs on behalf of the client following agreed procedures.
*Promote and encourage a high level of client involvement, consultation and communication.

Night Assistants
*The Night Assistant will work across a defined geographical area assisting in the delivery of a high quality support, security and housing service to the clients of our supported Schemes.
*Have an awareness of the clients groups support needs, and contribute as directed to the delivery their agreed outcomes.
*Implementing night security systems, ensuring overall safety and security of the scheme.
*Meeting the requirements of health and safety policies and practices.
*Effectively dealing with anti-social behaviour.
*Maintain high standards of cleanliness within schemes, preparation of rooms and site inspections.
*Effective recording of information including adding updates to the Support database and Housing Management database.

The Candidate
To be considered for these roles, it is essential that you have previous support work experience, ideally working with young people or those at risk of homelessness.
Due to the client base, you will also require an Enhanced DBS, if you have an existing DBS on the Update Service, this will be beneficial to your application
To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Care and Support; and complete relevant IT training where required.

The Contracts
These vacancies are all initial 3-month contracts with a strong chance of being extended or made permanent, with the scheme being a new project.
The Support Worker and Project Assistants are both 35 hour roles, working a variety of shifts, whereas the Night assistants are 40 hour contracts.

How to Apply
To apply for this position, please send your CV directly to lee. mcmillan @ servicecare. org. uk.
You can also chat to Lee about the role on 01772 208 966 or via LinkedIn… linkedin. com/in /lee-mcmillan -b3a735b0/