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Supported Housing Officer

  • Job reference: ALT 210
  • Location: Middlesbrough, North Yorkshire
  • Job type: Temporary
  • Area of Expertise: Administration Services
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Job description: Role: Supported Housing Officer
Location: Middlesborough
Work pattern: 37 hrs per week, Shift patterns over 7 days, 7am - 10pm
Start date: ASAP
End date: Ongoing


I'm currently recruiting for Project Assistant to work within Supported Housing. The project consists of 20 single self-contained flats, housing single ex-service veterans who were homeless or at risk of becoming rough sleepers. They are provided with accommodation up t 18 months and help to move onto permanent housing in their area.

Key Responsibilities
Act as an initial point of contact on the phone, or in a reception area as required, dealing with a range of enquiries.
* Assist customers with day-to-day support requirements and tenancy related matters.
* Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service.
* Assist in the delivery of an effective housing management service, including working with tenancy agreements and collecting rents and service charges.
* Clean and prepare rooms as appropriate.
* Maintain and update financial administration systems, including rent accounts, invoices, petty cash, and banking.
* Assist in collating and submitting information returns, including funding, health and safety and performance.



Experience/Qualification:
· Educated to a minimum of GCSE standard including English and Maths.
· To have previous experience in a similar role.
· To be computer literate and have a great working knowledge of Microsoft systems.
· To have previous experience of communicating to members of the public.


If you are interested in this position and meet the above criteria, please send you CV now for consideration.
If you require any additional information regarding the position, please call Amber at Service Care Solutions on 01772 208 966 or send an E-Mail to amber.tabiner@servicecare.org.uk