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Targeted Assessment Team Complaints Casework Officer

  • Job reference: ERBSIRA2611
  • Location: Bradford, West Yorkshire
  • Job type: Temporary
  • Area of Expertise: Unqualified Social Work
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Job description: We are currently recruiting for a fantastic opportunity for a Targeted Assessment Team Complaints Casework Officer for a position working in Bradford.

Initial 3 month contract
£13.64 ltd per hour
37 hours per week (Monday to Friday)


To deal with complaints from Members of Parliament, Elected Members, parents/carers (and their representatives), children and young people with Special Educational Needs and/or Disability in line with statutory requirements as detailed in the Children and Families Act 2014 and the Code of Practice January 2015


* Experience of investigating and responding to complex complaints.
* Experience of working within a complaints process of several stages.
* Ability to analyse complex complaints and draft responses for sign off by relevant Officers
* Understanding of the needs of vulnerable children and young people with Special Educational Needs and/or Disabilities (SEND).
* Ability to communicate effectively and sensitively with vulnerable people.
* Proven ability to 'self start' and organise a complex workload and work to strict statutory deadlines.
* Strong communication skills, written and verbal.

If you would be interested in this role or any similar roles please do not hesitate to contact Emily @ Service Care on 01772 208964 or email

Benefits of working for Emily @ Service Care Solutions:
* A specialist, dedicated Social Work consultant offering single point of contact
* Exceptional referral bonuses
* An extensive & exclusive range of Social Work vacancies across the UK
* Nationwide provider Social Work staff to over 200 local authorities.
* Payroll service twice a week
* Ltd and PAYE payment options available
* Frequent notifications for upcoming opportunities via text and email
* Loyalty schemes / bonuses
* DBS disclosures provided via fast track online services free of charge.

Note: Do you know someone who is looking for work in this field? If so, please pass these details on to them. If we are able to place them into work such as this, lasting over 13 weeks, we will happily pay you a £250 referral bonus!