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Team Leader for Meals on Wheels Service

  • Job reference: EN2809tlmw
  • Location: Cardiff
  • Job type: Temporary
  • Area of Expertise: Unqualified Social Work
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Job description: Service Care Solutions currently have a vacancy available for a Team Leader within the Meals on Wheels Service that operates through Cardiff Council. This is initially a temporary position for a period of 3 months with a view to this being extended on a rolling basis and with a pay rate of £13.21 per hour.The position is for 30 hours per week and the successful candidate will be required to work every second weekend.

The main purpose of this role will be to supervise the Meals on Wheels staff to ensure an effective and reliable service to all customers and ensuring the centralised systems and shift cover are managed to the highest of standards.
Some of the daily duties of the role will include:

1.Lead a multidisciplinary team in delivering the required service, in support of customer service outcomes and corporate priorities within a meal delivery service.

2.To effectively manage the resources available to provide an efficient and effective meal delivery service at all times.

3.To be responsible for supervising cooks and drivers and for meeting agreed targets.

4.To maintain productive working relationships with all service areas, key stakeholders and suppliers. To ensure the highest levels of service delivery and customer satisfaction.

5.To monitor and manage income and expenditure, ensuring billing and recovery is carried out correctly

6.To develop and implement rotas and cover arrangements to ensure that the service is properly staffed at all times.

7.To manage the database - including making daily updates to customer records, reporting on customer numbers, identifying trends and providing business information.

8.To ensure effective route planning so that our customer receives the correct meals on time.

9.To liaise with suppliers to ensure stock levels are maintained to the necessary levels, resolving any issues with supply and ensuring food is stored in adherence to regulation.

For this position, we are seeking a candidate who;
* Previous supervisory experience and experience of coordinating rotas and performance management
* An Enhanced DBS check
* Has a full UK Driver's licence

The benefits of working with Eilidh at Service Care Solutions:
* You will receive a dedicated and personal consultant with a vast knowledge of social work
* We are a nationwide supplier of Social Work staff to over 200 local authorities which
means we have a wide variety of exclusive roles based all over the country
* We provide frequent updates of new opportunities via text and email
* We have an expert payroll service which is processed twice a week

At Service Care Solutions we also offer a £250 bonus for referrals! If you think you know someone who would be ideal for this role and they are placed in the job you will then receive £250 at the end of their probationary period.

To apply for this role, or to refer someone else, then please do not hesitate to contact Eilidh at Service Care Solutions on 01772208964 or