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Team Manager - Customer Contact (Housing Options)

  • Job reference: ASRBKAGN
  • Location: Enfield, London
  • Job type: Temporary
  • Area of Expertise: Homeless and Housing Options
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Job description: Job Title: Team Manager - Customer Contact (Housing Options)
Location: Enfield
Contract: Temp
Hours: Full time

A Local Authority are recruiting for a Team Manager will be responsible for implementing a new outreach service, providing a first point of contact for residents with housing problems through a team of Customer Contact Officers.

Customer Contact Officers will offer proactive housing advice to households who are homeless or at risk of homelessness, providing a first point of contact for residents with housing related problems. Officers will:
*Offer a reactive service to residents contacting the service for the first time or needing one off advice or assistance
*Offer a proactive service to residents identified as being at risk of homelessness by the Early Intervention Team

The role is to provide effective, high quality support to customers to help them prevent or relieve their homelessness and then sustain their accommodation by providing specialist advice and support. The role is therefore to provide effective leadership and specialist support to a team of Customer Contact Officers. They in turn manage a caseload of customers to help them prevent or relieve their homelessness and then sustain their accommodation.

Experience of housing options / homelessness prevention is essential.
Experience of people management / managing a service is essential.

If you would like to apply, please click apply or ring me on 0 1 7 7 2 2 0 8 9 6 6 and ask for Ashlee.