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Techical Support Lead

  • Job reference: RLC361
  • Location: Southwark, London
  • Job type: Permanent
  • Area of Expertise: Corporate Services
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Job description: Job title - Technical Support Lead
Location - Southwark, SE1
Contract - Permanent
Salary - £45,000 - £48,000 per annum depending on experience
Hours - Full Time 37 hours per week Monday to Friday between the opening hours 8.30 AM to 5 PM
Start Date - ASAP


We are looking for an experienced Technical Support Lead who enjoys building great relationships with stakeholders, and who naturally forms trust from those they work with. My client are passionate about using the right business consulting techniques to guide teams through a seamless programme of activity, which ensures the smooth running of their transformation projects.

Responsibilities -

* Deliver reliable, effective and secure IT systems through support and continuous improvement of the organisations infrastructure and desktops
* Collaborate with suppliers to ensure our systems are up to date and utilising the latest functionality
* Work with the business on technology ideas, solutions, testing and business as usual support

The ideal candidates will have -

* Proven track record of management and leadership of an engaged and high performing team within the IT field
* Experience of ITIL Incident, Problem, Request Fulfilment, Change, Release, Access, Event, Capacity, Availability, Supplier and Service Level Management Processes
* A good understanding of technology stacks including VMware, Citrix, Windows, O365, Cloud and Networking protocols
* Hardware and software troubleshooting to a 2nd line standard including but not limited to Windows (7-10, Server 2008r2), MS Office (2013/16) and mobile device management
* Service Desk Management
* Project management skills with emphasis on delivery

If you are interested in this position and meet the above criteria, please send you CV now for consideration.

If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to ryan.curwen@servicecare.org.uk