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Technical Officer

  • Job reference: ALT 136
  • Location: Enfield, London
  • Job type: Temporary
  • Area of Expertise: Administration Services
Closes in:
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Job description:
I'm looking for a Technical Officer to work within a Housing and Regeneration Team. You must be an enthusiastic person with previous experience working within a housing role as you will be working on a busy front line repairs service. You will be providing efficient and comprehensive administrative support to this team which includes completing a broad number of duties. You must have excellent organisational skills, be able to communicate effectively with members of the public and can work within a targeted environment.

Key Responsibilities
*You will be responsible for scheduling repairs orders with suitable operatives and liaise effectively with contractors.
*Attend meetings and take minutes.
*Monitor surveyors inspections, property inspections and liaise with agents and landlords.
*Proactively manage work orders using IT systems, ensuring that complex orders are managed.
*Effectively communicate with client and customer queries, providing guidance to assist them and resolving repairs issues.
*Collate papers for legal casework.
*Undertake data entry tasks as required as well as ensuring that the appointment scheduling system is accurately maintained and managed.
*To meet KPI performance targets and customer satisfaction targets for the service area.

Experience/Qualification:
*You will have experience working within a similar role within a housing environment.
*Excellent knowledge of different IT systems including Northgate, Iclipse and Microsoft Office.
*Previous experience taking meeting minutes.

If you are interested in this position and meet the above criteria, please send you CV now for consideration.
If you require any additional information regarding the position, please call Amber at Service Care Solutions on 01772 208 966 or send an E-Mail to amber.tabiner@servicecare.org.uk